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Customer Support Advisor
Remote, NY
Posted on 8/2/2022
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
  • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
  • Expertise with written communication and the ability to spot spelling and grammar errors
  • Proficiency with decoding conversations, identifying the cause, and aligning on end goals
  • Capability of prioritizing competing requests
  • Familiarity with the Squarespace platform
Responsibilities
  • Answer customers' queries concurrently in live chat and respond to customer submitted email requests
  • Independently guide customers through the process of getting started which includes website setup, adding site content and design options
  • Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat
  • Learn about new product features and improvements related to the Squarespace platform
  • Identify isolated customer experiences and escalate important issues
Squarespace

1,001-5,000 employees

Platform for website-building & ecommerce
Company Overview
Squarespace's mission is to help people with creative ideas stand out and succeed. The company operates a modern platform that enables millions to build a brand, share their stories, and transact with their customers in an impactful and beautiful online presence.
Benefits
  • Health insurance with 100% premium covered for you and your dependent children
  • Fertility and adoption benefits
  • Retirement benefits with employer match
  • Flexible vacation & paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • $100 per month remote stipend
  • Education reimbursement
  • Employee donation match to community organizations
  • 7 Employee Resource Groups across locations
Company Values
  • Be the Customer
  • Design Is Not A Luxury
  • Build the Ideal
  • Learn Fast, Act Fast
  • Protect Creativity
  • Simplify