Benefits Enrollment Specialist

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview

The Benefits Enrollment Specialist educates and guides employees on benefits matters regarding eligibility, coverage, and usage. This role also compiles and maintains benefits records and documentation, as well as develops and delivers educational content surrounding benefits programs and initiatives.

Key Result Areas (KRAs)

Accurately track and manage newly eligible employee enrollments, loss of coverage, and assist employees with benefits inquiries:

• Utilize Zendesk ticketing system to answer and assign inquiries

• Track benefits eligibility for new hires, newly eligible employees and employees who are losing eligibility. 

• Assist employees with understanding and enrolling in benefit programs with the Workday system. 

• Assist employees with benefit program questions to ensure better understanding and problem resolution. 

• Ensure accurate enrollment, tracking, and deductions of benefits within the Workday System. 

• Review and approve benefit enrollments in the Workday system for all eligible employees. 

• Initiate manual benefits events and annual enrollment events within Workday. 

• Supports Leaders in ACA reporting and tracking.

Continuously improve benefits processes and work with team members to improve benefits offerings and execute projects:

• Update and review benefits program information for changes, accuracy, and best understanding. 

• Support the implementation of new benefit programs, projects and annual enrollment. 

• Identify and propose additions and improvements to benefits programs. 

• Perform audits to ensure data integrity and accuracy

• Liaison with external COBRA vendors to ensure accurate records and reporting. 

• Collaborate with benefits and engagement teams to deliver educational and engaging Open Enrollment content annually.

Maintains clear, open communication and relationships with Insurance Brokers, Carriers and Internal Stakeholders:

• Work with outside vendors, internal stakeholders, and/or employees to administer leave/benefits including but not limited to: 

  • Medical Insurance 

  • Dental Insurance 

  • Vision Insurance 

  • Short-Term Disability 

  • Long-Term Disability 

  • Life Insurance 

  • Accident Insurance 

• Work alongside the Accounting and Payroll team to ensure the timely reconciliation of premiums and accurate withholdings.

• Coordinate with insurance brokers and other benefits services representatives to resolve employee issues or system problems. 

• Work with brokers and carriers on exceptions, correcting employee enrollment errors, and other situations requiring intervention. 

• Work with accounting/finance to ensure reporting needs are met

• Other duties as assigned

Job Qualifications

• Minimum of 2 years experience in Human Resources

• Additional 2 years of experience in administering health benefit plans

• WorkDay experience preferred

• Must have good verbal and written communication skills and problem-solving skills 

• Experience with Google Suite, and Microsoft Office Suite 

• Organizational skills and attention to detail 

• Understand and enact the ethical standards of an HR professional

Location Requirement: 

This role is located in the Greater Phoenix area. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Skills

• Adaptable

• Collaborative

• Communication

• Effective Prioritization 

• Functional and Tech. Expertise 

• Initiative

Physical Requirements

• In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions

  • Must be able to collaborate in-person with occasional impromptu in-person meetings 

• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

• Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches.  Must be able to occasionally move or lift office items up to 25 pounds

• Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.

• Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.

• Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.

• Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. 

• Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Compensation:

DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!