Full-Time
Senior Manager
Updated on 4/23/2024
Provides tailored banking for startups
Compensation Overview
$123,800 - $161,800Annually
Senior
San Francisco, CA, USA + 2 more
- 5 years of firsthand experience with the dispute management process at a fintech or other financial institution
- 3 years of experience managing teams
- Deep understanding of the card brand dispute management rules, response codes, and recommended response data
- Working knowledge of Regulation E and Regulation Z compliance
- Prior experience filing chargebacks via Mastercard’s MCOM
- Experience escalating chargebacks through re-presentment, arbitration, and other dispute resolution classifications
- Excellent collaborator and communicator
- Enjoy learning new systems and processes in a fast paced environment
- Excellent written and verbal communication skills
- Obsessed with quality
- Mentor, coach, and support a team that handles dispute intake and resolution processes
- Improve team efficiency and effectiveness by setting and tracking performance metrics
- Partner cross-functionally to improve product, investigate technical issues, and fix bugs
- Execute step-level changes to the Disputes program by augmenting and/or building internal tools and processes
- Collaborate with banking partners to make product or process changes
- Track chargeback success rate and identify opportunities to improve it
- Monitor dispute volume, identify trends, and build out reporting
- Provide guidance on escalated disputes cases
Mercury provides tailored banking services for startups, offering free checking and savings accounts, debit and credit cards, wire transfers, venture debt, and community programs. Launched in 2019, Mercury leverages financial technology to deliver intuitive product experiences and vibrant community support to founders.
Company Stage
Series B
Total Funding
$152M
Headquarters
San Francisco, California
Founded
2017
6 month growth
↓ -2%1 year growth
↓ -2%2 year growth
↑ 57%Benefits
Health, dental, & vision
Custom equipment setup
401(K) matching
12+ weeks paid parental leave
Book budget
Wellness benefits
Grocery budget
Paid lunch
Personalized callsign
Unlimited vacation policy (with mandatory minimum)