POSITION OVERVIEW:

Red Sox Rewards Representative will work part-time during the Red Sox season with the Club’s loyalty program for Season Ticket Holders. The ideal Red Sox Rewards rep has strong customer service experience and can represent the Red Sox Rewards program well to members. Representatives will be expected to educate members about the program, troubleshoot problems, and foster relationships with members.

RESPONSIBILITIES:

Staff the Season Ticket Holder services table at the main concourse during games – primary duties will include educating members about the program, answering questions, and troubleshooting problems.
Assist Sr Director, Ticket Services and Sr Account Specialist, Season Ticket Services with program implementation, including administrative efforts, Rewards item fulfillment, and program development and improvement.

CHARACTERISTICS / QUALIFICATIONS:

Bachelor’s degree, or current coursework towards a Bachelor’s degree required.
Ability to work on game days which will include nights, weekends, and holidays.
Prior customer service experience.
Commitment to providing a high level of customer service.
Excellent communication and interpersonal skills, particularly in a fast-paced, game-day environment.
Strong organizational and time management skills required. High level of attention to detail with the ability to multi-task effectively.
Resourceful with sound judgment and problem solving abilities.
Knowledge of all Microsoft Office programs is required.

In addition to joining our team, employees have the opportunity to join Employee Resources Groups here at Fenway Park. Employee Resource Groups (ERGs) are groups of employees of shared identities or characteristics. The groups are designed to increase employee engagement for their members and build connections across the organization to represent the group’s voice in business-related decisions including but not limited to employee perks and benefits, policy development and implementation, and heritage month celebrations.

Employee Resource Groups (ERGs) at the Boston Red Sox and FSM are voluntary, employee-led, identity or experience-based groups that help build our community, provide support, voice concerns, contribute to the personal and professional development of all employees, and cultivate an inclusive and affirming community that promotes belonging for every employee.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.