General Merchandise Team Leader

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT GENERAL MERCHANDISE

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, merchandised and available, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, and promotional signing processes for all General Merchandise (GM) areas of the store. This team also leads inventory accuracy, merchandise set-up and pricing processes for all areas of the store. This team may also lead Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery of merchandise to our guests by owning pick, pack and ship fulfillment work. 

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Team Leader can provide you with the skills and experience of: 

• Guest service fundamentals and experience building a guest first culture on your team

• Retail business fundamentalsincluding: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies 

• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.

• Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent.

• Coaching and traininghourly team members to build a team of hourly team members with direction from your direct leader

As a General Merchandise Team Leader, no two days are ever the same, but a typical day most likely willinclude the following responsibilities:

• Execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, setting and updating merchandise salesfloor displays, sampling, promotions and price change.

• With guidance from your leader, educate your team on how operational procedures, such as setting up and organizing merchandise, managing product stock levels, and maintainingsales floor areas, affect inventory management, store profitability, and product availability.

• Help assess reporting to identify gaps in GM processes and assist to develop a plan to resolve for your direct leader to review and approve. 

• Be an expert of operations, accuracy, process and efficiency.

• With your direct leader's guidance, assist with and lead the daily execution of tasks such as receiving products, restocking shelves, organizing the backroom, arranging merchandise, and putting up promotional signs for GM areas.

• With your direct leader’s guidance, assist and lead with the processes in inventory accuracy, merchandise set-up and maintenance, and pricing for all areas of the store.

• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your leader.

• With your direct leader’s guidance, help establish clear goals and expectations and hold team members accountable to expectations.

• With your direct leader’s guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work accurately(if applicable) and assess reporting in fulfillment to identify gaps and assist to develop a plan.

• Responsible for collaborating with all teams and leaders (including closing team) to identify key priorities and ensure the store is guestready in alignment with your leader’s direction.

• Stay informed about relevant trends and products to educate team members by relaying Target communications from available tools and resources during team connection moments.

• Evaluate candidates for open positions and develop a guest-centric team, as directed by your immediate leader.Modela culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.

• Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends).

• Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws.

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.

• Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.

• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.

• Model the execution of physical security processes in order to enhance the instore security culture.

Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.

• Model creating a welcoming experience by greeting guests as you and your team are completing your daily tasks.

• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.

• Lead by thanking guests and let them know we’re happy they chose to shop at Target.

• If applicable, as a key carrier, follow all safe and secure training and processes.

• Address all store emergency and compliance needs.

• All other duties based on business needs

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.  

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. 

• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Team Leader. But, there are a few things you need from the get-go:

• High school diploma or equivalent

• Age18 or older

• Previous retail experience preferred, but not required

• Ability to:

• Lead and hold others accountable

• Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

• Work independently and as part of a team

• Manage workload and prioritize tasks independently

• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

• Welcoming and helpful attitude toward all guests and other team members

• Effective communication skills 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: 

• Access all areas of the building to respond to guest or team member issues

• Interpret instructions, reports and information

• Accurately handle cash register operations as needed

• Climb up and down laddersas needed

• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds 

• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).