Technical Account Manager

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy is a leading provider of digital identity management and supports innovative FinTech companies and banks to manage KYC, AML, and other components of client onboarding. Alloy’s single API enables its clients to access over 50 third party data sources in real-time to improve decision-making and streamline client experiences. We're backed by venture capital firms that have taken countless companies to IPO like Lightspeed Ventures,Canapi Ventures, Bessemer Venture Partners, Primary Venture Partners, Eniac Ventures, and others and well positioned to bring on incredibly talented individuals to help take us to the next level!

The Technical Account Manager is responsible for providing strategic technical guidance and architecting custom solutions for our clients, ensuring that they’re leveraging the product as effectively as possible with the goal of increasing client satisfaction and revenue via retention. You will handle project based technical post-implementation needs as defined by CSMs, scope out use cases and custom configurations, and offer creative technical solutions supported by bespoke documentation to Alloy clients.

What you'll be doing

As a Technical Account Manager, you will act as a trusted technical resource for client projects after their initial implementation. You will partner closely with our Scale clients to help them use Alloy products to achieve and exceed their goals, implementing new and complex use cases. You are both highly technical and a skilled relationship builder. You are comfortable in front of a variety of audiences, whether explaining Alloy’s best practices to a bank’s compliance team or mapping an API flow on a whiteboard with their product teams. Alloy’s post-sales process is highly consultative and requires our team to be flexible, creative, and empathetic.

As a Technical Account Manager, you'll be:

• Collaborating with Scale clients to scope end-to-end technical solutions tailored to their business and development teams.
• Conducting technical and architectural overviews of client needs to propose Alloy product solutions
• Acting as an expert advisor on the data vendors Alloy integrates with
• Creating and delivering usage audits on a regular cadence to support QBR delivery
• Helping clients to integrate Alloy's API and web/mobile SDKs
• Supporting the development of regular client reporting, technical documentation and FAQs, and optimization suggestions 
• Serving as liaison between Alloy developer teams and CSS teams 
• Provide occasional client-facing workshops and webinars to help develop understanding of key technical concepts

Who we’re looking for

Alloy is looking for a Technical Account Manager with 3-5 years experience implementing and supporting complex technical products with a strong desire to work in a post-implementation, client-facing role.

• Hands-on, passionate and creative problem solver with the ability to lead clients to success
• Excellent communicator and presenter able to gain diverse audience confidence and buy-in
• Ability to build a deep understanding of a client's needs and guide them to a technical solution
• Proven success in problem-solving with and for clients with a variety of requirements and technical ability levels 
• Passion for learning new software, tools, and technologies
• Experience in fraud & compliance for financial institutions is preferred but not required
• Previous software development experience in one or more of the following areas is preferred:
• REST APIs
• Backend languages (Node.js preferable)
• SQL (PostgreSQL preferable)
• Web development (JavaScript, HTML/CSS, React)

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

At Alloy, we strive to attract and retain talent with a total rewards program that is competitive with other organizations of our size and stage. We are committed to ensuring each new team member has what they need to be successful in their role with a balanced range of compensation, equity, perks, and benefits. We actively share our philosophy with employees, with the goal of fostering openness and clarity. Finally, we work to administer our philosophy and drive consistency in order to promote equity and monitor the fairness of outcomes.

This position has a base salary of $113,000 to $130,000. The base pay may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs).

Benefits and Perks 

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health 
• Hybrid work environment: our employees local to NYC are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.