Full-Time

Associate Manager

Risk & Fraud Customer Support, Remote

Updated on 6/4/2024

Brex

Brex

1,001-5,000 employees

Unified spend platform for corporate management

Data & Analytics

Senior

United States

Required Skills
Communications
Management
Requirements
  • 5+ years of experience in a customer-facing role with a focus on fraud prevention
  • Exceptional attention to detail and a proactive approach to resolving issues
  • Proficiency in customer experience technologies and fraud operation tools
  • Demonstrated expertise in fraud prevention strategies and incident management
  • Ability to thrive in a fast-paced, dynamic environment
  • Excellent verbal, written, and interpersonal communication skills
  • Strong project and process management abilities
  • Capable of building and maintaining professional relationships
  • An innovative mindset with proven experience in optimizing internal processes to enhance speed, agility, and customer satisfaction
Responsibilities
  • Lead and motivate a customer-facing team specializing in fraud prevention, ensuring high performance and engagement
  • Oversee the management of high-visibility escalations, providing effective resolutions that prioritize customer experience
  • Enhance and execute improvements to the Account Protection Standard Operating Procedures, balancing risk and operational efficiency
  • Collaborate with internal teams such as Fraud, Compliance, KYC, and Payments to strengthen fraud prevention measures and streamline dispute resolution processes
  • Establish and maintain a feedback loop with cross-functional partners (XFN), prioritizing and communicating team needs effectively
  • Own and deliver on OKRs related to SLAs and performance metrics for the team
  • Translate complex data into compelling stories to inform and guide strategic decisions for senior management

Brex offers a unified spend platform encompassing global corporate cards, expense management, travel booking, and bill pay, all powered by AI technology. The platform enables companies to automate compliance, manage multi-currency spend, and streamline accounts payable processes, providing a seamless and efficient solution for businesses of all sizes.

Company Stage

Series D

Total Funding

$1.5B

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-12%

1 year growth

-3%

2 year growth

0%

Benefits

Self-care. Health, dental, and vision; One Medical; Spring Health mental wellbeing; Calm membership.

Money. Competitive compensation with a biannual merit cycle, equity, 401(k) plan, and more.

Rest. Unlimited PTO if full-time, paid holidays, company weeks off, and parental leave.

Freedom. Remote-first, team and company offsites, monthly stipend, and one-time office setup budget.