Full-Time
Associate Manager
Account Protection, Remote
Posted on 4/25/2024
AI-powered corporate spend management platform
Senior
United States
- 5+ years of experience in a customer-facing role with a focus on fraud prevention
- Exceptional attention to detail and a proactive approach to resolving issues
- Proficiency in customer experience technologies and fraud operation tools
- Demonstrated expertise in fraud prevention strategies and incident management
- Ability to thrive in a fast-paced, dynamic environment
- Excellent verbal, written, and interpersonal communication skills
- Strong project and process management abilities
- Capable of building and maintaining professional relationships
- An innovative mindset with proven experience in optimizing internal processes to enhance speed, agility, and customer satisfaction
- Lead and motivate a customer-facing team specializing in fraud prevention, ensuring high performance and engagement
- Oversee the management of high-visibility escalations, providing effective resolutions that prioritize customer experience
- Enhance and execute improvements to the Account Protection Standard Operating Procedures, balancing risk and operational efficiency
- Collaborate with internal teams such as Fraud, Compliance, KYC, and Payments to strengthen fraud prevention measures and streamline dispute resolution processes
- Establish and maintain a feedback loop with cross-functional partners (XFN), prioritizing and communicating team needs effectively
- Own and deliver on OKRs related to SLAs and performance metrics for the team
- Translate complex data into compelling stories to inform and guide strategic decisions for senior management
Brex offers a unified spend platform encompassing global corporate cards, expense management, travel booking, and bill pay, all powered by AI technology. The platform enables companies to automate compliance, manage multi-currency spend, and streamline accounts payable processes, providing a seamless and efficient solution for businesses of all sizes.
Company Stage
Series D
Total Funding
$1.5B
Headquarters
San Francisco, California
Founded
2017
6 month growth
↓ -10%1 year growth
↑ 0%2 year growth
↑ 8%Benefits
Self-care. Health, dental, and vision; One Medical; Spring Health mental wellbeing; Calm membership.
Money. Competitive compensation with a biannual merit cycle, equity, 401(k) plan, and more.
Rest. Unlimited PTO if full-time, paid holidays, company weeks off, and parental leave.
Freedom. Remote-first, team and company offsites, monthly stipend, and one-time office setup budget.