Data Integrations Specialist

What You Will Do

• ​​Deploy retailer integrations for new and existing customers; implement our standard data feeds, but also learn how to design and build new retailer data sources and integrations. 
• Collaborate with Client Solutions, Engineering, and Product to implement scalable data solutions to resolve recurring challenges and improve our overall implementation experience.
• Actively supports escalated Zendesk support tickets that need additional technical expertise.
• Proactively update and create both external and internal Help Center documentation to better serve our growing user base.
• Investigate and resolve data pipeline issues, while ensuring data quality and consistency.
• Communicate technical details and business impacts directly to customers and escalate work through engineering teams as needed.
• Join new customer implementation kickoff calls and ad-hoc technical calls, as needed.
• Collaborate with the Implementation team and Customer Success Managers to ensure successful onboarding of new customers, including running point on Technical Overview calls and Discovery calls as needed.
• Facilitate quality checks and provide UAT dashboards for integrations prior to customer sign off.

What We Are Looking For

• You can consistently work 9am to 5pm in the Eastern Timezone.
• You are adept at data analysis through programming (e.g. pandas, dplyr), database querying (SQL), or spreadsheets (Excel), and you are eager to learn more!
• You are comfortable reading and understanding basic Python.
• You have familiarity with basic ETL principles.
• You are intellectually curious, especially about data, and are constantly eager to find out how things work and how to fix them.
• You are organized, can effectively keep track of long to-do list in order to prioritize and deliver tasks on time. You leave no loose ends!
• You have experience communicating technical knowledge to both technical and non-technical audiences and  value proactive communication.
• You take initiative, prioritize based on added value, and want to be part of creating a product that you can be proud of.
• You are a clear communicator both verbally and written with a knack for translating technical details to non-technical audiences.
• A post-secondary degree in Computer Science or other quantitative field.
• At least one year of experience in a customer facing role with technical knowledge.
• Preferred but not required, experience with B2B software implementation lifecycle.
• Preferred but not required, familiarity with supply chain, logistics, and sales fundamentals including inventory planning and demand fulfillment.