Configuration Manager

We’re hiring a Configuration Manager with hands-on experience managing and maintaining the ServiceNow CMDB in support of IT operations. This role is ideal for someone with a strong technical background, a passion for process improvement, and a deep understanding of ITIL-based Configuration Management. If you're detail-oriented, process-driven, and comfortable working across teams, we want to hear from you.

What You’ll Do:

• Manage and maintain the ServiceNow Configuration Management Database (CMDB)

• Ensure CMDB alignment with the Common Service Data Model (CSDM), CI Classes, and relationships

• Use the Identification and Reconciliation (I&R) engine to maintain data accuracy

• Develop, document, and enforce governance policies for CMDB data quality and compliance

• Integrate configuration data from external sources using APIs, MID servers, and other tools

• Support ServiceNow administration and development efforts (e.g., scripting, workflows, integrations)

• Collaborate with IT, security, system owners, and external partners to gather and validate data

• Document CM plans, SOPs, reports, and dashboards to track data health and performance

• Assist in the implementation of ServiceNow Discovery, Service Mapping, and ITOM features

What We’re Looking For:

Required Experience & Skills:

• 3–5 years of experience in Configuration Management

• 2+ years of hands-on experience with ServiceNow CMDB

• Strong understanding of CSDM, CI Classes, and relationship modeling

• Familiarity with ServiceNow’s Identification and Reconciliation (I&R) engine

• Experience with ITIL-based Configuration Management and Change Management processes

• Working knowledge of CI data integrations and ServiceNow development

• Ability to define and maintain governance policies and audit/reconcile CI data

• Excellent communication and stakeholder coordination skills

Preferred Skills:

• Experience with ServiceNow Discovery, Service Mapping, and CMDB Health Dashboards

• Familiarity with ServiceNow Event Management and ITOM Visibility

Certifications (Preferred/Required):

• ITIL v3/v4 Foundation (strongly preferred)

• ServiceNow Certified System Administrator (preferred)

• ServiceNow CMDB or Discovery Certification (highly desirable)

• Security+ (DoD 8570 compliant) (highly desirable)

Requirements:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)

• Active DoD Secret Clearance (required)

Salary range: $75K-$85K, depending on experience