Requirements of the Director of Business Operations:

• Bachelor’s degree preferred 
• 5+ years of experience in a senior level people leadership position within an Operations, Customer Service, Technology or Logistics environment. 
• Proven ability to lead and motivate a team with clear goals, accountability and path for professional development. 
• Strong capacity for long-term planning and data-driven decision making. Experience within an EOS model a plus. 
• Skilled in implementing and managing software solutions, including ECM software and IT systems. Sales Mate knowledge a plus.  
• Ability to maintain customer satisfaction and foster internal and external stakeholder relationships. 
• Expertise in efficient, safe, and scalable operations with a focus on continuous improvement. 
• Ability to develop and manage budgets, track financial performance, and achieve financial targets. 
• Ability to travel to other sites as needed with the state of Maine. 

Benefits of the Job:

• Salary starting at $100k base plus robust quarterly bonus opportunity 
• Opportunity for continued career development within a growth environment 
• Comprehensive benefits package including medical, dental and vision and Paid time off  
• Gym membership stipend and other wellness benefits 
• 401k with 50% employer match 
• Appreciation/Recognition rewards and workforce engagement events 
• Collaborative and family-oriented culture 

Responsibilities of the Director of Business Operations:

• Build and lead a team focused on accountability, collaboration, and continuous improvement, following the EOS Traction framework. 
• Lead and mentor 4 department managers with oversight for approximately 50 employees over four multi location divisions focused on logistics and fleet management, customer success, records warehouse operations and scanning technology. 
• Set direction and goals for daily operations, focusing on process improvement, long-term growth and innovative technology. 
• Integrate digital services, systems, and automations that enhance operational effectiveness. 
• Responsible for analyzing customer satisfaction and production data and reporting to stakeholders. 
• Drive exceptional service by leading teams to prioritize customer satisfaction, resolve issues promptly, capturing new opportunities, and build long-term relationships. 
• Collaborate with sales and marketing to identify and grow new business, including introducing digital solutions that add value. 
• Identify and execute growth initiatives, including market expansion, strategic acquisitions, and introducing new digital service offerings. 
• Manage financial performance, focusing on profit and loss, cash flow, budgeting, and resource allocation, tracking key metrics ensuring the financial health of the business. 
• Collaborate with finance to track key metrics and use data to guide decision-making. 
• Identify cost-saving opportunities without compromising service quality. 
• Oversee safety, scheduling and security for fleet, facilities, and data operations.