Senior Manager Business Operations

Senior Manager, Business Operations - Perioperative Services

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision.  A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that manages experienced professionals who exercise latitude and independence in assignments.  Responsibilities typically include:  policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures.

Job Overview

This position participates in the development and execution of business operations relative to strategic goals, operational efficiencies and profitability in perioperative & endoscopy services. Performs a full range of strategic services including, daily periop operations, data mining and analysis, efficiency analysis of key performance metrics, ROI studies, program planning including oversight of surgical and endoscopy scheduling practices and alignment with revenue integrity practices.  This position is a key liaison between the hospital and surgeon offices and provides input and analysis to surgical and procedural access including clinical growth initiatives.  Oversees complex projects requiring a high degree of strategic, conceptual, analytical, financial and technical skill.

Hours: 40 Hours per Week, flexible around 6:30am-3:00pm

Job Description

Minimum Qualifications:

1. Master's degree in Business, Healthcare Administration, or related area AND Five (5) years of management experience OR;

Bachelor’s degree in Business, Healthcare Administration, or related area AND Seven (7) years of management experience.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Provides business development guidance to senior management in accordance with the strategic surgical growth goals of the community hospital organizations. In collaboration with senior management, provides input and analysis to develop broad strategies and policies for new business opportunities and plans for increased market share for surgical growth. 

2. Periodically assesses all components of the existing strategic and tactical plans to ensure relevance in our dynamic environment, and recommend plan adjustments as needed- including oversight of block allocation policies, access to open time, utilization and efficiency metrics.

3. Serves as an internal consultant on new business development to Hospital and physician leadership.

4. Performs analytical studies to identify and support business development.

5. Develops detailed analyses to assess the financial feasibility of each new business opportunity including new to market surgeons.

6. Communicates analyses of data and trends to identify potential opportunities through executive summaries and presentations to various groups, including Medical Staff, Administrative and operational committees, and hospital staff and external constituents.

7. Oversees data management of surgical operational and business ventures.

8. Organizes key team (s) with multi-disciplinary composition.

9. Provides oversight and accountability for project analysis activities to assure that deadlines are met, resources are efficiently utilized, quality is safe-guarded and teams work together collaboratively to achieve project goals.

10. Assists with data analysis to support the creation, implementation and monitoring of Business Plans for the hospital’s Strategic Service Lines.

11. Creates and merges various internal and external databases.

12. Accesses and extrapolates data from multiple resources.

13. Creates and implements executive and leader dashboards to measure performance within surgical services.

14. Analyzes, researches, interprets and reports findings, variances and trends.

15. Develops recommendations for direction to support decision making within service line.

16. Assumes the lead role in designing and maintaining databases and facilitating key operational committees focused on growth, efficiencies, and profitability for surgical services. 

17. Supports Impact of state and national Health care recommendations in health emergencies relative to surgical services.

18.  Develops, recommends, and monitors the operating budgets for the practice and for hospital operations, and for effective variance reporting and corrective action to ensure conformity with the budget.

19. Assists in the development of the capital budget.

20. Prepares cost/benefit analyses.

21. Collaborates with Finance to provide appropriate financial/statistical performance data, and produces meaningful reports to monitor, evaluate, and improve financial and operational performance. Provides leadership with appropriate information as the basis for sound business decisions.

22. Ensures efficient and accurate capture of charge entry, patient information, billing support, and co-pay collection procedures for the billing of all physician services as well as hospital charges in all clinics. Coordinates with hospital Patient Accounts as well as the Foundation. Ensures that nursing and physician staff is effectively oriented on new billing codes and procedures.

23. Develops and carries out cost containment strategies.

24. Serves as liaison between administration and the business operation to resolve various financial and operational issues.

25. Ensures and supervises procedures for the scheduling of patient treatment visits for the most efficient utilization physician time, clinic space and for efficient patient flow. Ensures distribution of schedules to physicians and staff.

26. Ensures systems to support the efficient scheduling, selection, utilization, and integration of medical Residents and Fellows within the practice.

27. Works with physicians, clinicians and allied professionals to monitor and analyze workflow.

28. Responsible for the development, communication, implementation and supervision of medical practice and hospital policies and procedures for the department.

29. Provides close support leadership to assist in the development and carrying out of the business plan(s) for assigned medical department(s) to foster the achievement of established goals for market share, revenue, budget and patient visits.

30. Fosters collaboration between physician practice and hospital business plans and activities, and the resolution of issues to support the achievement of common goals.

31. Maintains an accurate sense of the market. Recommends and administers activities to carry out the marketing plan(s) for assigned medical department(s)/service(s).

32. Ensures compliance with JCAHO standards and other relevant regulatory requirements.

33. Ensures adequate information technology resources for efficient departmental operations, including hardware, software, networking, and telecommunications upgrades.

Physical Requirements:

1. Normal office setting.

2. Frequent contact with patients, medical staff, and department personnel.

3. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.

4. Requires manual dexterity using fine hand manipulation to operate computer keyboard.

5. Requires ability to see computer screen and reports.

Skills & Abilities:

1. High proficiency in Microsoft Office products, data mining and business intelligence software. Thorough working knowledge and experience using multiple database software products including but not limited to Excel, Access, Power Point, Business Objects, and Map Point and Business Objects.

2. Ability to quickly learn database software products.  Experience with SQL functions and query language helpful.

3. Experience in report writing.

4. Strong analytical skill set.

5. Excellent organization, communication (verbal and written) and interpersonal skills.  Ability to manage multiple projects simultaneously and within scheduled deadlines.

6. Ability to prioritize and respond effectively to multiple and/or changing job expectations.

7. Ability to interpret financial data and effectively manage revenues and expenses according to budget. Must have good quantitative skills.

8. Ability to effectively present information and respond to questions from groups of managers and physicians.

9. Highly resourceful team player who can effectively work with staff, senior level managers and providers.

10. Ability to define problems, collect data, establish facts and draw valid conclusions.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: