Full-Time

Solutions engineer

Confirmed live in the last 24 hours

Graphite

Graphite

11-50 employees

Platform for streamlined code review process

Consumer Software
Enterprise Software

Compensation Overview

$140k - $180kAnnually

Mid, Senior

New York, NY, USA

In-person role based in NYC; relocation expenses may be covered.

Category
Solution Engineering
Sales & Solution Engineering
Requirements
  • Demonstrated track record of supporting customers of developer tools, with 3-6 years of experience in similar roles
  • An engineer with previous technical troubleshooting and/or programming experience
  • Excellent written, verbal, and visual communication skills
  • Organized, quantitative, and iterative - constantly tracks, measures, and improves upon their own processes
  • Scrappy and autonomous - solves problems independently and efficiently
  • Ownership mentality - demonstrated willingness to go above and beyond & roll up your sleeves to achieve desired outcomes
Responsibilities
  • Be an early member of our go-to-market team and have an outsized impact on the Graphite’s future scale and growth
  • Spearhead the development and implementation of our customer success and solutions engineer function, including building our team from the ground up and perfecting our communications to customers and product demos
  • Provide exceptional support to our customers via multiple channels, addressing inquiries and resolving issues in a timely and professional manner, and build strong relationships over time while educating customers on our platform
  • Learn and iterate on our product demo script and procedure, taking input from existing customers and sales prospects
  • Capture and record the most common technical support questions on Graphite, and create tools or systems to categorize the and translate common questions into improved docs or educational materials
  • Create scalable processes that others can follow, build strong cross-functional relationships & help to define a strong support team culture

Graphite provides a platform that simplifies and speeds up the code review process for developers and organizations using GitHub. Its main feature is the integration with GitHub, which allows users to manage their code reviews more efficiently. The platform includes a pull request inbox to help keep developers' notifications organized and a Git GUI with stacking to reduce merge conflicts. Additionally, Graphite offers a VS Code extension and tools to measure and improve productivity, making it easier for developers to focus on their work. Unlike many competitors, Graphite emphasizes a streamlined workflow specifically tailored for GitHub users. The goal of Graphite is to enhance the coding experience by making code reviews faster and more manageable.

Company Stage

Series A

Total Funding

$21.6M

Headquarters

New York City, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

20%

1 year growth

30%

2 year growth

130%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing $20 million in Series A funding from Andreessen Horowitz indicates strong investor confidence and provides ample resources for growth.
  • Graphite's tools are already trusted by developers at over 500 organizations, showcasing its market acceptance and potential for further adoption.
  • The company's focus on enhancing the efficiency of engineering teams positions it as a critical component in the modern DevEx stack.

What critics are saying

  • The competitive landscape for developer tools is intense, requiring Graphite to continuously innovate to maintain its edge.
  • Reliance on GitHub integration means any changes or disruptions in GitHub's ecosystem could impact Graphite's functionality.

What makes Graphite unique

  • Graphite's deep integration with GitHub and features like pull request inbox and Git GUI with stacking set it apart from generic code review tools.
  • The focus on eliminating merge conflicts and optimizing productivity through a VS Code extension provides a unique value proposition.
  • Graphite's subscription-based SaaS model ensures a steady revenue stream, allowing for continuous feature enhancements and customer support.

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Benefits

Competitive salary & equity

Health, dental, & vision coverage

Paid parental leave

4 weeks of vacation

Relocation assistance

Commuter perks

Company-paid lunch, dinner, & coffee