Full-Time

Solutions engineer

Confirmed live in the last 24 hours

Graphite

Graphite

1-10 employees

Monitors and visualizes time-series data

Consulting
Enterprise Software

Compensation Overview

$140k - $180kAnnually

Mid, Senior

New York, NY, USA

In-person role based in NYC; relocation expenses may be covered.

Category
Solution Engineering
Sales & Solution Engineering
Requirements
  • Demonstrated track record of supporting customers of developer tools, with 3-6 years of experience in similar roles
  • An engineer with previous technical troubleshooting and/or programming experience
  • Excellent written, verbal, and visual communication skills
  • Organized, quantitative, and iterative - constantly tracks, measures, and improves upon their own processes
  • Scrappy and autonomous - solves problems independently and efficiently
  • Ownership mentality - demonstrated willingness to go above and beyond & roll up your sleeves to achieve desired outcomes
Responsibilities
  • Be an early member of our go-to-market team and have an outsized impact on the Graphite’s future scale and growth
  • Spearhead the development and implementation of our customer success and solutions engineer function, including building our team from the ground up and perfecting our communications to customers and product demos
  • Provide exceptional support to our customers via multiple channels, addressing inquiries and resolving issues in a timely and professional manner, and build strong relationships over time while educating customers on our platform
  • Learn and iterate on our product demo script and procedure, taking input from existing customers and sales prospects
  • Capture and record the most common technical support questions on Graphite, and create tools or systems to categorize the and translate common questions into improved docs or educational materials
  • Create scalable processes that others can follow, build strong cross-functional relationships & help to define a strong support team culture

Graphite is a software tool designed for monitoring and visualizing time-series data, which consists of data points collected at specific intervals. It allows businesses to store, retrieve, share, and visualize their data without collecting it themselves, making it essential for tracking performance metrics. Graphite serves a variety of clients, including large e-commerce and software development companies, helping them monitor critical operations. The company operates on an open-source model, generating revenue through support services and consulting.

Company Stage

N/A

Total Funding

N/A

Headquarters

San Francisco, California

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased cloud-native adoption boosts demand for Graphite's cloud integration capabilities.
  • DevOps practices drive need for real-time monitoring, aligning with Graphite's core functions.
  • Open-source popularity among enterprises enhances Graphite's market appeal and flexibility.

What critics are saying

  • Competition from Prometheus and Grafana with advanced features challenges Graphite.
  • Potential security vulnerabilities in open-source software require regular updates.
  • Dependence on community contributions may slow development compared to proprietary software.

What makes Graphite unique

  • Graphite excels in visualizing time-series data for enterprise-level monitoring.
  • It operates efficiently on both low-cost hardware and cloud infrastructure.
  • Graphite's open-source model allows for cost-effective customization and flexibility.

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