Customer Success Manager
French Speaking
Posted on 9/13/2023

201-500 employees

Sales intelligence platform
London, UK
Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • We're Understanding
  • We Celebrate Individual Contributors
  • 1+ year experience in a customer success department
  • Excellent listening and presentation abilities
  • Personable, with excellent client relations skills
  • Ability to juggle multiple accounts at a time, while maintaining sharp attention to detail
  • Self-starter and highly motivated, with the ability to work individually under pressure
  • Results-focused
  • Fluent in both English and French
  • Understand customers' strategic objectives and priorities. Develop success plans outlining how Cognism will impact their short-term and long-term business goals
  • Drive adoption, retention and customer satisfaction across the Cognism customer base
  • Develop metrics for success and work to schedule and execute Quarterly SBR's (Strategic Business Reviews)
  • Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed
  • Design solutions and consultative approaches specific to our Mid-Market customers
  • Work with key partners to identify and share best practices, drivers of business success and customer experience
  • Proactively identify and mitigate risk by running personalised and well-structured outreach to customers where there are opportunities to optimise their use of the Cognism platform
  • Provide onsite and remote support to assigned customers as appropriate
  • Drive significant ROI for all customers, including identification of cross and upselling
  • Influence and engage internal team members, including solution consulting, all services, operations, sales, training, and project management; to deliver against objectives
  • Proactively assess, clarify, and validate customer needs and expectations on an ongoing basis to ensure the highest satisfaction levels
  • Make timely decisions and implement strategies to drive customer success