LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

The Senior Associate, Commercial Enablement Specialist resides within our Commercial Strategy & Excellence group, specifically part of the Global Sales Enablement team working in close alignment with LiveRamp’s commercial organization (sales, customer success, solution teams). You will be responsible for collaborating with all aspects of our Commercial Strategy & Excellence teams to plan and deliver core programs to our internal teams. This requires strong planning, communication, and presentation skills to ascertain our team needs, cultivate deep relationships across our organization, and communicate with key stakeholders. 

You will:

Develop Customer Success focused enablement programs and initiatives that support the following objectives: 

• Increase customer lifetime value and reduce churn through rigorous training on Customer Success best practices (examples below)

  • How to lead and execute meaningful Quarterly Business Reviews (QBRs)

  • How to align Customer Value Plans (CVPs) to Opportunity Assessments

  • How to establish a successful and smooth renewal process 

  • How to drive strategic growth in collaboration with sales teams

  • How to drive value that leads to high Customer Satisfaction Scores (CSAT)

• Focus on Value & Quarterly Business Reviews (QBRs) 

  • Driving the “value narrative” post sale among the Customer Success organization (i.e. how is the customer tracking towards/seeing the specific value align on during the sales process)

• Set up clients for long-term success (future-forward) 

  • Prepare clients for major industry changes (i.e. signal loss and cookie-deprecation)

  • Migrate existing customers to new solutions set up for future success & growth (i.e. data monetization, cloud, and collaboration opportunities)

You will work closely with the Customer Success organization and specifically support training for Client Partners (CPs) and Customer Success Managers (CSMs). Including the following: 

• Coordinating any additional ad-hoc training needed to reinforce content from the Bi-Weekly Commercial Team Trainings to specifically support the Customer Success organization

• Collaborating with key stakeholders and Subject Matter Experts (SMEs) to develop content for online learning (collaborate with Commercial Enablement Communications Associate to build in training platform) 

• Identifying content from already existing training repositories that can be enhanced and repurposed 

About the team:

You will be joining the Global Sales Enablement Team and our objective is to 

• Develop and execute key learning and development programs that accelerate ramp up time for new members of the Commercial Team (specifically Sales and Customer Success) 

• Empower the Commercial Team (Sales & Customer Success) to understand C-Suite/Enterprise level challenges that clients face and accelerate time to value for clients/ customers 

• Provide training and reinforcement of key initiatives and major industry shifts to help inform and enable the Commercial Team 

• Align the Commercial Team to the Go-to-Market (GTM) messaging and positioning

• Streamline the sales process (i.e. reduce non-selling time for sellers and sales managers) 

About you:

• 3-5 years working experience managing and contributing to complex projects

• Strong understanding of the SAAS sales process, and how Customer Success, Solutions Engineers, Commercial Leads, and Sales Development Representatives contribute to the overall success of SAAS customers

• Strong organizational skills and attention to detail

• Strong communication skills including grammar, tone and recognizing different styles for Slack, email, word doc responses and powerpoint presentations

• Experience working with Powerpoint/Google Slides, MS Word/Google Docs, Excel/Google Sheets

• Understanding of taxonomy structures and how to organize content

• Must have a customer first mentality, for both external LiveRamp customers as well as internal customers 

Preferred Skills:

• Previous experience in Customer Success, Sales, and/or Sales Enablement roles 

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 

• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

• Comprehensive Benefits Package: Medical, dental, vision, life, and disability. Plus, mental health support (via Talkspace), flexible time off, parental leave, family forming benefits, and a flexible lifestyle and wellbeing reimbursement program (up to $375 per quarter, U.S. LiveRampers)

• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.  Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

• RampRemote:A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you’re located

• Location: work in the heart of New York City

More about us:

LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles—one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves.Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

The approximate annual compensation range is $117,000.00 - $137,000.00. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant’s experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.