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Solution Architect
Posted on 2/2/2022
New York, NY, USA
Experience Level
Desired Skills
  • 5+ years of combined experience as an Engineer, Solutions Architect, Technical Consultant, or Partner/Sales Engineer
  • 2+ years of experience working with various Enterprise SaaS integration technology, including CRM, SSO, and RESTful APIs
  • Experience with enterprise user computing technology stack, including email systems and video conferencing solutions
  • Experience communicating with technical and business audience at prospects or clients
  • Experience with web, mobile, or enterprise technology stack
  • Experience demonstrating knowledge of industry technology areas and trends
  • Bachelor's degree in information technology, software engineering, computer science, or related field
  • Efficient Communication Skills
  • Analyze current technologies used within the company and determine ways to improve
  • Act as a technical consultant and subject matter expert on Uniphore products
  • Assist sales opportunities at each stage
  • Articulate in a comprehensive way our data security and privacy policies to technical and non-technical audiences
  • Guide our clients to the most optimal implementations by walking them through the technical details
  • Document and monitor requirements needed to institute proposed updates
  • Work closely with sales teams to unlock and develop new opportunities by developing a deep understanding on IT goals and industry trends
  • Understand and apply knowledge of products, technologies and business to build solutions to solve for problems at scale
  • Represent the technical voice of our clients to internal teams
  • Identify opportunities for process improvements
  • Influence decision-making through presentation of data-centric business topics
  • Willingness to travel up to 25% of the time

501-1,000 employees

Conversational service automation
Company Overview
Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations.
Company Values
  • People First (customers + employees)
  • Innovation
  • Collaboration