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Full-Time

Customer Success Manager

Latam

Confirmed live in the last 24 hours

Contentful

Contentful

501-1,000 employees

Composable content platform for digital experiences

AI & Machine Learning
Data & Analytics

Compensation Overview

$120k - $131kAnnually

+ Stock Options

Senior, Expert

New York, NY, USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Fully proficient in Spanish
  • College/University Degree
  • 5+ years of customer-facing role experience with renewals
  • Demonstrated success in meeting or exceeding sales or performance goals
  • Ability to think strategically about customer's goals
  • Excellent oral and written communication skills
  • Collaboration with cross-functional teams
  • Understanding of Contentful APIs and modern content management
  • Attention to detail and organization skills
  • Technical proficiency and interest in technology
  • Commitment to prioritizing customer success
Responsibilities
  • Build and own relationships with enterprise accounts
  • Monitor and guide new customers
  • Advise customers' priorities with Contentful
  • Drive product adoption and customer satisfaction
  • Lead customer Business Reviews
  • Mitigate risks within a book of business
  • Negotiate pricing and contract terms
  • Close renewals on time and forecast accurately
  • Translate customer insights into actionable feedback
  • Prepare for customer onsite meetings

Contentful offers a composable content platform that enables the creation of intelligent digital experiences through content orchestration, integrations with systems like Shopify and Google Analytics 4, and AI content generation. The platform empowers users to build experiences that drive business growth, with features such as powerful orchestration, enhanced collaboration, and enterprise-grade capabilities.

Company Stage

Series F

Total Funding

$349.6M

Headquarters

Berlin, Germany

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

8%