Full-Time

Customer Success Manager LATAM

Posted on 4/26/2024

Contentful

Contentful

501-1,000 employees

Composable content platform for digital experiences

Data & Analytics
AI & Machine Learning

Senior

New York, NY, USA

Required Skills
Sales
Communications
Requirements
  • Fully proficient in Spanish
  • College/University Degree is highly preferred
  • 5+ years of experience in a customer-facing role with renewals experience
  • Demonstrated success in meeting or exceeding sales or performance goals
  • Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities
  • Excellent oral and written communication skills
  • Collaboration with cross-functional teams
  • Understanding of Contentful APIs and modern content management
  • Attention to detail and organization skills
  • Technical proficiency and interest in technology
  • Commitment to prioritizing customer success
Responsibilities
  • Build and own relationships with enterprise accounts
  • Monitor and guide new customers to ensure value expectations are met
  • Advise customers' priorities with Contentful
  • Drive product adoption and customer satisfaction
  • Lead customer Business Reviews
  • Mitigate risks within a book of business
  • Negotiate pricing and contract terms
  • Close renewals on time and forecast accurately
  • Translate customer insights into actionable feedback
  • Travel approximately 25% annually

Contentful specializes in a composable content platform that facilitates the creation of digital experiences by integrating systems like Shopify and Google Analytics 4, and leveraging AI for content generation. The platform's focus on enhancing collaboration and providing enterprise-grade capabilities makes it a prime environment for professionals looking to influence digital transformation and drive business growth. Their commitment to empowering users and simplifying content orchestration positions them as a leader in the digital experience industry.

Company Stage

Series F

Total Funding

$349.6M

Headquarters

Berlin, Germany

Founded

2013

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

9%