Partner Success Manager
Oem
Confirmed live in the last 24 hours
Tekion

1,001-5,000 employees

End-to-end cloud native automotive platform
Company Overview
Tekion's mission is to build the world's best business applications in the cloud. The company's flagship product helps automotive companies power their retail.
AI & Machine Learning
Data & Analytics

Company Stage

Series D

Total Funding

$435.1M

Founded

2016

Headquarters

Pleasanton, California

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-1%

2 year growth

60%
Locations
Carson, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • Superb communication and interpersonal skills
  • Adaptability and ability to quickly grasp and apply new information
  • Strategic thinking and persuasive communication skills
  • Experience in customer service role
  • Knowledge of OEM and customer success processes
  • Highly organized, detailed, and a self-starter
  • Ability to travel within the USA (25%)
Responsibilities
  • Training the OEM’s internal and external facing teams to support Tekion’s enterprise solution
  • Identifying scope, timeline, and necessary stakeholders for OEM Enterprise Projects
  • Working with stakeholders, IT, Finance, Engineering, and Product teams to deliver new features/integrations
  • Creating timelines in alignment with OEM and internal product/engineering teams and ensuring meeting agreed upon delivery dates
  • Driving project success together with OEM and dealer partners; developing strategies to avoid or overcome blockers
  • Handling OEM partner inquiries and communication
  • Analyzing dealer partner data to create KPIs and benchmarks in order to improve dealer workflows and ultimately customer experience
  • Evaluating, facilitating creation, and improving tutorials and other communication infrastructure
  • Working with other departments to identify opportunities for increasing efficiency or improving workflow processes within the organization based on the analyses above
  • Suggesting new solutions or products to improve OEM and dealer partners’ operations
  • Anticipating customer needs based on projects in the pipeline
  • Proving value, internally and externally, to promote business growth and profitability for all
Desired Qualifications
  • Experience with Big Data, Machine Learning (ML)/ AI, and Internet of Things (Connected vehicle to connected devices)
  • Experience in a hyper-growth start-up environment
  • Experience with cloud-native platforms