Document Fraud Detection Subject Matter Expert

Position Description

Serco, a solutions company headquartered in Herndon, VA is seeking a highly skilled (10-12 years of experience) Document Fraud Detection Subject Matter Expert to join our team. This role is ideal for a collaborative professional who combines deep expertise in identifying and understanding document fraud with knowledge of industry trends and the latest detection tools and technologies. The SME will bring strategic insight into how fraud detection innovations will shape the future of identity verification, compliance, and digital trust.

In this role, the SME will lead initiatives to identify, analyze, and mitigate document fraud across a wide range of identity documents (e.g., passports, driver’s licenses, birth certificates) and other critical documents. The ideal candidate will understand how documents are altered, the markers and indicators of fraudulent documents, and emerging fraud patterns and techniques. They will also provide guidance on the best tools and solutions available in the marketplace to combat these threats.

This position will play a key role in supporting eligibility processing for individuals seeking access to the Federal Healthcare Insurance Marketplace under the Centers for Medicare and Medicaid Services (CMS), ensuring integrity and trust in the verification process.

Key Responsibilities:

• Serve as the primary expert on document fraud detection, including physical and digital document analysis
• Evaluate and recommend fraud detection software tools based on use case requirements
• Lead the development of strategies for detecting altered, forged, or counterfeit documents
• Collaborate with solution architects, software development, operations, security and product teams to integrate fraud detection capabilities into enterprise systems
• Contribute to the design of scalable, secure, and automated fraud detection workflows within cloud environments (preferably AWS)
• Support training and knowledge-sharing initiatives across teams

Qualifications

Required Qualifications:

• Bachelor’s degree in Computer Science, Forensics, Cybersecurity, or related field
• 10-12 years of relevant experience 
• Proven experience in document fraud detection, forensic document examination, or identity verification technologies
• Familiarity with fraud detection software platforms and AI/ML-based document analysis tools
• Demonstrated experience applying advanced techniques to assess document integrity, verify identity attributes, and detect inconsistencies or irregularities across diverse document types
• Experience working with government-trusted sources of identity data and official document standards, including collaboration with federal or state agencies
• Experience working in regulated industries (e.g., healthcare, government, finance)
• Excellent communication skills with the ability to translate technical concepts into strategic insights
• Ability to travel up to 10% of the time 

Preferred Qualifications:

• Master’s degree in Computer Science, Forensics, Cybersecurity, or related field
• Certifications in fraud examination, digital forensics, or identity verification is a plus
• AWS cloud experience 

If you are interested in supporting and working with a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Military Veterans and Spouses encouraged to apply.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].