Full-Time
Operations Specialist
Harry Rosen
Compensation Overview
CA$20 - CA$21/hr
Ottawa, ON, Canada
In Person
Category
 Retail |
|---|
Required Skills
Inventory Management
Point of Sale (POS)
Customer Service
Requirements
- A minimum of 2 years of experience working in a client-facing role at a service desk, providing exceptional customer service.
- A focus on driving long-term customer loyalty and conversion by training the team to elevate both the in-store and online customer experience.
- Strong communication skills and a keen understanding of policies and procedures, individually and through the team.
- A strong service orientation and a demonstrated desire to provide excellent customer service.
- Demonstrated interest in technology and using technology innovations to support the retail customer service function.
- The ability to work effectively as part of a team.
- Strong multitasking skills and the ability to calmly and efficiently manage, acknowledge, and assist a long line of customers waiting for service.
Responsibilities
- Model exceptional customer service standards aligned with the relationship-based selling culture to achieve clientele and net promoter score goals, including obtaining and logging client information and using Club Harry.
- Serve as a point of contact for customer issues, ensuring professional resolutions and escalating appropriately to leadership.
- Process employee purchases and oversee staff package administration and submissions.
- Process all types of transactions accurately and assist with customer inquiries in person and over the phone.
- Monitor and ensure compliance with all point-of-sale and loss-prevention policies and standards.
- Review transaction audit results and identify training and improvement needs.
- Assist with training all operations and logistics associates.
- Ensure client-information-gathering metrics are consistently achieved.
- Oversee service-desk maintenance and cleanliness.
- Oversee client lists and electronic-receipt standards.
- Manage daily cash-handling functions, including opening and closing registers, preparing sales envelopes, and making bank deposits.
- Identify, report, and troubleshoot common errors and discrepancies.
- Execute and lead by example on loss-prevention and health-and-safety best practices.
- Support the logistics team in filling the order queue to achieve fulfillment-rate targets and reduce cancellation rates.
- Participate in order picking and fulfillment, ensuring all orders meet packaging standards and are delivered by established deadlines.
- Ensure buy-online, pick-up-in-store operations are completed as required.
- Support daily tasks and ad hoc projects assigned by operations leadership.
- Collaborate closely with the logistics team, flexing between logistics and operations functions as needed.
- Maintain awareness of the sales floor and provide targeted support to meet client-experience expectations.
- Support logistics standards, including fulfillment targets, markdown and reticketing initiatives, and product-to-floor timelines and standards.
- Assist with seasonal-inventory preparations and participate in seasonal inventory counts.
- Collaborate to achieve successful scores for point-of-sale accuracy, logistics, packaging standards, shrink, on-time, order fulfillment, and cancellation-rate audits.
Desired Qualifications
- Experience in shipping, receiving, merchandising, order fulfillment, and inventory management in a retail environment is preferred.