Full-Time

Customer Service Representative

Posted on 10/3/2025

Splend

Splend

51-200 employees

Flexible weekly car rental with ownership

No salary listed

Sydney NSW, Australia

In Person

Category
Customer Experience & Support (1)
Required Skills
Customer Service
Requirements
  • Minimum 1+ years experience in a customer service position
  • Be a natural problem solver
  • Have superb communication skills both written and verbal
  • Be tech savvy and pick up new systems with ease
  • Naturally work to offer a best in class customer experience
  • Present a cheerful, positive manner with customers
  • Comfortable with a rotating roster of 6am-10pm Monday - Sunday (must be able to commit to working flexibly within these hours)
Responsibilities
  • Working to solve customer issues, complaints and questions.
  • Ensuring notes are added to our CRM system after each interaction.
  • Contacting customers to book in their vehicle for a service when it becomes due.
  • Building sustainable relationships and engaging customers by going the extra mile.
  • Working to meet personal/team qualitative and quantitative targets.

Splend provides affordable flexible vehicle rental-and-ownership for professional drivers in the UK. It offers a weekly Flexi Own subscription to rent a car with the option to own later, with weekly payments starting from £199 and a mix of standard and electric, all PCO-approved. Drivers choose a car, pay weekly, and can move toward ownership via the ‘try before you buy’ option to reduce financial risk. Its goal is to give professional drivers an affordable, low-friction way to access reliable vehicles and eventually own them, making it easier to become self-employed or gain fleet independence.

Company Size

51-200

Company Stage

Debt Financing

Total Funding

$548.1M

Headquarters

London, United Kingdom

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Secured £150M Macquarie debt in Dec 2024 to double fleet to 10,000 EVs by 2025.
  • IFM Investors took 49% stake with $300M Macquarie debt and $40M CEFC for expansion.
  • Launched Member Reward Program to boost driver retention and loyalty.

What critics are saying

  • Uber's £150 weekly leasing undercuts Splend's £199 rates, eroding PCO driver market share.
  • TfL mandates EVs under 3 years old by 2026, forcing fleet turnover and depreciation losses.
  • BYD Fleet Services launches PCO EVs at 20-30% lower rates in Feb 2026, collapsing margins.

What makes Splend unique

  • Flexi Own subscription enables weekly rentals leading to vehicle ownership for Uber drivers.
  • Offers PCO-approved EVs starting at £199 weekly with try-before-buy flexibility.
  • Tech-enabled platform provides hassle-free, all-inclusive ownership for PHV drivers.

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Benefits

Performance Bonus

Unlimited Paid Time Off

Paid Sick Leave

Mental Health Support

Health Insurance

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

0%
Medianet
Jan 15th, 2025
IFM INVESTORS ANNOUNCES SIGNIFICANT GROWTH INVESTMENT IN SPLEND - News Hub

IFM Investors is pleased to announce a significant investment in Splend Group Pty Ltd (Splend), an Australian-owned company that is a leading provider of subscription vehicles to rideshare drivers across Australia and the United Kingdom. IFM’s Growth Partners Fund 2 is investing in Splend alongside HESTA (through HESTA’s mandate with IFM) and other co-investors, to

Medianet
Jan 15th, 2025
IFM invests $300M in Splend expansion

IFM Investors announced a significant investment in Splend, acquiring a 49% stake alongside HESTA and other co-investors. Splend, a provider of subscription vehicles for rideshare drivers, has secured $300 million in debt financing from Macquarie and a $40 million facility from Clean Energy Finance Corporation. The investment will support fleet expansion and EV charging infrastructure in Australia and the UK, aligning with IFM's focus on tech-enabled services and energy transition.

ForexTV
Dec 6th, 2024
Splend Secures Debt Facility to Double Its Zero Emissions Fleet and Lead EV Adoption Across The United Kingdom and Australia

SYDNEY, Dec. 06, 2024 (GLOBE NEWSWIRE) -- Splend, the largest private hire fleet operator across the UK and Australia, has secured a senior debt facility in excess of £150 million from Macquarie Specialised and Asset Finance (SAF), a division of Macquarie Group’s Commodities and Global Markets (CGM) business, to drive its rapid global expansion and accelerate the adoption of EVs across the United Kingdom and Australia. The funding is expected to double Splend’s private hire vehicle fleet to well over 10,000 vehicles by 2025 across the UK and Australia, with a focus on zero-emission EVs. The senior debt facility, alongside a £7.5 million increase in Splend’s Corporate Facility issued by MA Financial Group (formerly Moelis Australia), reflects strong investor confidence in Splend’s business model and growth trajectory. The funding will enable the rapid deployment of private hire EVs, meeting the increasing demand for affordable, low-emissions transport solutions. Splend CEO Chris King said the Macquarie Group facility would allow the company to fast-track its growth while staying true to its sustainability goals. "What sets this deal apart is its potential to transform urban mobility. With over £250 million in total financing secured to date, we've built the foundation to lead the EV transition in the private hire industry. This latest facility empowers us to accelerate sustainable transportation's future even more quickly. "The private hire vehicle (PHV) sector represents one of the fastest paths to decarbonising transport. PHV drivers can cover more than 35,000 miles a year, so by scaling to 10,000 vehicles, we're creating an immediate, measurable impact on carbon emissions across two continents,” said Chris King. Since its inception, Splend has raised over £250 million in total financing, with previous backing from Pollen St Capital, Partners for Growth, and various fleet leasing partners. This latest facility will be critical to scaling operations and accelerating the deployment of EVs in key markets, reinforcing Splend’s position as a leader in providing low-emissions products to the rideshare sector. ​​“The electrification of the PHV sector will play a significant part in the transition of global transportation to a net zero future, and Macquarie’s SAF team is pleased to work alongside a key innovator in the sector in Splend,” said SAF Executive Director, Julian Liddy. Images About Splend Launched in 2015, Splend is a tech-enabled financing platform that provides all-inclusive vehicle ownership products targeted at on-demand private hire vehicle (PHV) drivers. Our turn-key solution takes the admin work out of the equation for drivers while providing a flexible and affordable alternative to traditional vehicle finance. This means our customers free up precious time for all the important things in life. We're fast-tracking our transition into green mobility, reducing our carbon footprint by transitioning to electric and hybrid vehicles globally. We've helped thousands of customers across the UK and Australia. We take pride in everything our team has achieved so far, and we're only just getting started. www.splend.com CONTACT: For media enquiries: Jasmine Kostas Media + Capital Partners +61 425 327 224 [email protected]

TechDay
Aug 27th, 2024
Splend named one of Australia's Best Places to Work for 2024

Splend, Australia's largest electric vehicle (EV) fleet operator, has been recognised as one of the Best Places to Work for 2024.

Business News Australia
Jun 15th, 2023
Splend secures $20m CEFC finance deal to double EV fleet

Australian car hire platform Splend has been given a $20 million boost by the Clean Energy Financing Corporation (CEFC) to help double the number of electric ve

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