Full-Time

Client Support Specialist

Posted on 1/14/2025

Intercontinental Exchange

Intercontinental Exchange

5,001-10,000 employees

No salary listed

Entry, Junior

Jacksonville, FL, USA

Work from home flexibility of one day per week.

Category
Customer Support
Customer Success & Support
Requirements
  • Strong technical skills
  • Client facing experience
  • Strong aptitude to troubleshoot and solve problems
  • Strong customer facing communication skills (written and verbal)
  • Understanding of networks
  • Thorough understanding of core computing concepts (CPU’s, memory, I/O, etc.)
Responsibilities
  • Provide exceptional overall client experience to clients using time-sensitive, mission critical applications.
  • Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner.
  • Thoroughly diagnose technical problems and communicate solutions to customers.
  • Demonstrate a strong sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests.
  • Gain a deep understanding of ICE market data products, architecture, and customer base.
  • Work closely with product, development, and QA to serve as the voice of the customer internally and drive resolution of issues.
  • Identify trends to address with the client or internally to improve client experience and workflow.
Desired Qualifications
  • Experience in a client facing role is desirable although a strong candidate with lesser experience will be considered.
Intercontinental Exchange

Intercontinental Exchange

View

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Atlanta, Georgia

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for biofuels boosts potential success of UCO Futures contract.
  • Increased interest in crypto trading platforms benefits ICE's Bakkt ownership.
  • Partnerships in carbon credit markets align with global sustainability trends.

What critics are saying

  • Competition from BeZero Carbon challenges ICE's position in carbon credit markets.
  • Bakkt's potential sale to TMTG could reduce ICE's influence in crypto trading.
  • Volatility in shipping rates may impact the success of new indexes with Nyshex.

What makes Intercontinental Exchange unique

  • ICE's acquisition of AFX enhances its financial market offerings and data services.
  • Launch of UCO Futures contract positions ICE in the renewable energy sector.
  • Collaboration with Nyshex introduces innovative shipping rate indexes for transparency.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Remote Work Options

401(k) Retirement Plan

Growth & Insights and Company News

Headcount

6 month growth

-3%

1 year growth

0%

2 year growth

-4%
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Fastmarkets And Ice Launch Used Cooking Oil Futures Contract To Meet Rising Biofuel Demand

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