Senior Program Metrics Management Support

Responsibilities

• Communicate design concepts and research findings to team members and stakeholders through presentations, reports, and other mediums
• Develop a deep understanding of our products, internal tools, strategic priorities, stakeholder needs, as well key customers segments
• Support the program Intellectual Property Steering Committee and support NGA, IC, and program Steering Groups, Advisory Groups and Governance Boards as required
• Support government leads in establishing and managing strategic thresholds and objectives
• Support government leads with strategic customer/user, engineering and acquisition metrics to ensure program adherence to strategic documents
• If applicable, recommend changes or updates to strategic documents based on research findings
• Track and manage vendor licenses and requirements aligned to this effort including financial analysis
• Utilize metrics from various resources to understand quantitative needs for the project
• Design, plan and conduct face-to-face engagements using human-centered principles to find qualitative understandings about the needs of the users
• Conduct user research, including interviews, surveys, and usability testing, to understand the needs and behaviors of the target audience
• Support the creation of Human Centered Design (HCD) artifacts such as user personas, user journeys, content inventories, and wireframes to propose and communicate design decisions with stakeholders and the integrated project team
• Synthesize research findings to identify key insights and design opportunities
• Support government leads in data collection and data analysis activities
• Support government leads in dashboard creation with tools to include but not limited to Tableau, Kibana, ESRI and ArcGIS
• Ensure programmatic alignment and adherence to the NGA Vision, DDI, and AI/ML program priorities
• Build strong relationships and collaborate effectively with stakeholders within the DoD and the IC community
• Seek input from multiple constituents and stakeholders to drive innovative solutions

Qualifications

• Active DoD TS/SCI Clearance required.
• Bachelor’s degree from an accredited university or 7-years of experience deriving metrics from various resources to understand quantitative needs for a project either programmatic or technical in nature.

Desired Qualifications

• Either a degree in Human-Computer Interaction, Human-Centered Design, Information Science, User Experience Design, Interaction Design, Visual Communication Design, Computer Science, Data Science, Statistics, Psychology or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks is recommended.
• Or a Combination of Education and Experience: A minimum of 24 semester (36 quarter) hours of coursework in any area listed in option A, plus experience working in interactive design, user testing, front-end development, or a related field that demonstrates the ability to successfully perform the duties associated with this work for two years.