Salary Range: 99800 to 149700 (Currency: CAD) (Pay period: per-year-salary)
Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public infrastructure and realty. IO has been recognized domestically and internationally for the way it does business and the success it has had with its major projects, real estate services, infrastructure lending, commercial projects, and development mandate. IO delivers some of the most complex, ambitious commercial and land development solutions for the Province and continues to evolve and expand its capabilities to maximize its public impact and deliver on its vision of Creating a Connected, Modern and Competitive Ontario.
Technology matters more than ever, and the Information Technology (IT) team is at the forefront of driving progress, change and innovation at IO, making it a stimulating and rewarding career choice. As a technology professional, you will have the opportunity to work on exciting technology and business projects, solve complex problems, and make a real impact on the way we operate and work. We are expanding our technology offerings and capabilities, moving to the cloud, improving our cyber security posture, enhancing our data capabilities, and evolving our support and operating model to ensure we meet the needs of a dynamic business. Here, you will be a part of a team that supports each other, partners and collaborates with multiple vendors and IO businesses, and provides a variety of opportunities to learn, grow, and make a meaningful impact on the province.
The Senior IT Applications Specialist will manage and report on a business application portfolio, ensuring operational efficiency and reliability. They will investigate technical and business issues related to business applications, ensuring resolution and root cause identification within the defined SLAs. They will direct and manage vendors and service providers ensuring adherence to IO processes and procedures.
What You Will Do:
- Application Support and Lifecycle Management
- Lead investigation of complex technical and business issues related business applications ensuring resolution and root cause identification within the defined SLAs.
- Identify risks, recurring issues and trends to recommend, design and implement changes to applications and/or processes.
- Ensure successful implementation of system enhancements, releases, patches, and fixes to deliver system performance, data integrity, and reliability.
- Responsible for licence and contract management as well as related procurement.
- Identification of improvement opportunities to increase operational and system efficiency and reliability.
- Responsible for technical documentation such as data flow diagrams, functional and technical specifications as part of system design.
- Manage the operations, maintenance, and governance of IO business applications and related integrations.
- Development and delivery of operational dashboards for IT, business, and executives.
- Provide after hours support for business applications
- Solutions Development
- Forge effective and trusted relationships with IT and business teams, supporting strategic objectives by analyzing requirements as well as developing and presenting solution options.
- Research and present solution options to technical and non-technical stakeholders at all levels of the organization.
- Oversee application changes, manage vendors, control the release process for applications
- Identify opportunities for business and application process improvements, providing expert strategic and technical advice.
- Develop and execute test cases
- Vendor and Contract Management
- Responsible for directing and managing vendors and service providers ensuring adherence to IO processes and procedures.
- Collaborate with teams and vendors to implement changes, enhancements, and troubleshoot issues to find solutions within defined delivery timeframes
- Manage vendor performance, driving performance to SLAs and KPIs
- Support the procurement of new vendors or contracts
- Operationalize vendor agreements defining and implementing a governance structure and processes
- Analysis and Reporting
- Design and implement application health dashboards, break fix metrics and trend analysis reporting.
- Experience developing and delivering analysis on vendor performance management, application modernization options, value for money assessments and cost of ownership related to business applications.
What We’re Looking For:
- Experience supporting and resolving complex technical and business issues for business applications within a defined SLA.
- Demonstrated ability to manage applications in a complex organization, providing expert knowledge and support to the business and IT.
- Ability to handle multiple initiatives and prioritize competing demands in a dynamic, complex, fast-paced environment, to adapt quickly and to manage changing priorities.
- Experience managing and implementing enterprise construction management, financial and content management systems.
- Customer focus
- Strong vendor and contract management experience
- Ability to organize and structure work to deliver multiple, competing priorities on time. Experience with Agile methodology preferred.
- Strong presentation and negotiation skills
- Ability to lead cross functional teams
- Proficiency with Microsoft solutions such as Office 365, M365, Azure DevOps
- Excellent analytical, problem-solving and decision-making skills
- Experience with MS Dynamics preferred
- Experience with Kahua or e-Builder preferred
- ITIL knowledge
What’s in it for you:
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- A defined contribution pension plan, where IO contributes the equivalent of 5% of a full-time employee’s annual salary, with an option for IO to match an additional 5% contribution made by the employee. IO also offers a Group Retirement Savings Plan and Group Tax Free Savings Account, designed to help IO colleagues plan and save for their future.
- A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more.
- A pregnancy and parental leave program that offers expecting, eligible employees a top-up to 95% of their annual base salary for 31 weeks, and our parental leave program offers eligible employees a top-up to 95% of their annual base salary for 15 weeks.
- Access to our $1000 Healthcare Spending Account to top up expenses not covered in the benefits program and a Lifestyle Account that expands the eligibility of health and wellness options and can include coverage for gym memberships and fitness equipment, nutrition counselling or financial planning.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being. IO will also cover the costs associated with up to two membership and license fees per year for eligible colleagues if directly related to the employee’s role.
- Access to a suite of virtual healthcare options to support non-urgent medical needs
- A convenient, central location at 1 Dundas St West, easily accessible by public transit.
This posting will close on August 23rd, 2024.
The salary range for this position is $99,800 to $149,700 with a corresponding job level of P5
Exact compensation will vary based on skills, knowledge and experience
Interviews will be conducted on a rolling basis until the position is filled.
After reviewing the qualifications listed above, we want you to know that we understand you may not meet all the qualifications described, but still encourage you to apply, as you may have other relevant expertise and experience that you can bring to the role.
At Infrastructure Ontario, we strive to create a culture that encourages a diverse equitable and inclusive environment that fosters belonging. We believe that experience comes in many forms and through learning from each others’ differences and perspectives gives us strength. We are committed to enhancing our culture and encourage applications from all walks of life. Let us know if you require any accommodations for the selection process, by contacting the Talent Acquisition Team.
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience will be taken into consideration as applicable to the posted position.
By submitting your application you are granting Infrastructure Ontario permission to process your personal data during the recruitment process and for keeping records of the process. Infrastructure Ontario may share your personal data internally to appropriate persons involved in the recruitment process and to third parties where there is an administrative or lawful basis for doing so. Provided that Infrastructure Ontario does not have any lawful reason to continue processing your personal data, you may make a formal request to rectify, erase or restrict (the processing of) your personal data.
