Simplify Logo

Full-Time

Product Guide

Full Time

Confirmed live in the last 24 hours

Arc'teryx Equipment

Arc'teryx Equipment

1,001-5,000 employees

Premium outdoor apparel and gear provider

Consumer Goods

Entry

Castle Rock, CO, USA

Position requires onsite presence in Castle Rock, CO.

Category
Product Operations
Product Marketing
Product
Required Skills
Sales
Customer Service
Requirements
  • You are passionate about delivering exceptional customer service
  • You love to have fun at work, and hold yourself accountable to what is required of you
  • You are self-motivated, and enjoy problem solving
  • You remain highly flexible and adaptable when faced with ambiguity
  • You effectively balance autonomy and collaboration
  • You inspire breakthrough thinking and continuous improvement
  • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Your passion for your work is paralleled by your passion for getting outside and living it
  • All employees are expected to be available to work 'Black Friday' (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
  • You are available for a minimum of one open, one close and one weekend shift each week
  • Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
  • Full Time – 30- 40 hours per week (5 days per week)
  • Part Time – 10- 30 hours per week (2-4 days a week)
Responsibilities
  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Arc'teryx produces high-performance outdoor apparel and gear for activities like mountain running, hiking, and climbing. Their products are designed with advanced materials and meticulous attention to detail, ensuring they perform well in extreme conditions. Unlike many competitors, Arc'teryx focuses on technical excellence and direct-to-consumer sales, allowing them to maintain a strong connection with their customers. The company aims to provide durable and quality gear while fostering community engagement through initiatives that connect diverse groups with outdoor activities.

Company Stage

M&A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1989

Growth & Insights
Headcount

6 month growth

9%

1 year growth

9%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Arc'teryx's strong reputation for quality and durability attracts a loyal customer base, ensuring steady revenue streams.
  • The launch of in-house designed footwear and new store concepts like the 'Alpha' store demonstrate the company's innovative approach to retail and product development.
  • Ambitious sustainability goals, including Net Zero targets, position Arc'teryx as a forward-thinking leader in the outdoor apparel industry.

What critics are saying

  • The premium pricing of Arc'teryx products may limit its market to high-end consumers, potentially restricting growth.
  • Expansion into new product lines, such as footwear, carries the risk of diluting the brand's core focus and expertise.

What makes Arc'teryx Equipment unique

  • Arc'teryx's meticulous design and use of advanced materials ensure superior performance in extreme conditions, setting it apart from competitors.
  • The company's direct-to-consumer model, combined with strategic wholesale partnerships, allows for broad market reach and customer engagement.
  • Initiatives like Walk Gently and Muslim Hikers highlight Arc'teryx's commitment to community engagement and inclusivity, enhancing brand loyalty.