Application Technician

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Description

Role Title:                     Application Technician

Department:                  IT

Location:                       Witney or Remote

Reports to:                    Lead Application Technician

Working hours:             35 hours (9am to 5pm with 1hr lunch)

Engagement:                Full time

Role Purpose

Application Technician providing a key role in developing the document suites and configuration for the Epic and Acturis insurance broking applications across multiple entities, in a rapidly changing IT environment.

Role Responsibilities

• Manage the internal helpdesk, ensuring that items are logged and resolved in a timely, priority-based manner.
• Work with Key members of the business to gather the correct requirements needed.
• Work with the Lead Application Technician and the business to deliver excellent customer service, effective response times and to provide expert insight into application document and configuration issues.
• Maintain the configuration of Acturis/Applied Epic.
• Maintain accurate system configuration records, in line with changes made
• Develop documents to the correct detail level of the requirements received.
• Identify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion.
• Provide support with the development of internal IT procedures to the business.
• To act as a liaison between the business and the Lead Application Technician.
• Actively participate in projects, where necessary, established to deliver key business initiatives.
• Evaluate existing business processes and seek areas to improve operational efficiency including the introduction of automation and workflow
• Maintaining departmental documentation
• Dealing efficiently and effectively with colleagues and third parties - keeping accurate and complete records of the same
• Attend and participate in Team Meetings and any ad-hoc meetings where required
• Maintain an awareness of Information Security practices, reporting issues and concerns to the Lead Application Technician.
• Ongoing professional and team development
• Routine departmental duties.

Knowledge and Experience

• Applied Epic or Acturis back-end knowledge required
• Experience using helpdesk systems
• Experience in a similar Application support or systems administration role
• Basic coding knowledge
• Understanding of legal and regulatory requirements within the world of insurance, for example GDPR, FCA & TCF desirable.

Working Relationships

• Responsible to:
  • Lead Application Technician
• Internal relations:
  • IT Service Delivery Manager
  • HUK&I Application Support
  • HUK&I Test Team
     
• External relations:
  • Application 3rd party suppliers

Behavioural Competencies

• Customer Focused - Develops mutually beneficial, trusting long-term relationships with customers and stakeholders.
• Analysis and decision-making - Makes good decisions based on sound analysis despite incomplete or conflicting data. Involves people appropriately in decision-making and communicates the rationale for decisions.
• Proactive - Ability to challenge status quo, present ideas, position new approaches to the business and IT.
• Collaboration - Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Shares information and own expertise with other to enable them to accomplish common goals.
• Building Relationships - Understanding the internal and external networks and building lasting relationships with colleagues, customers, and suppliers.
• Teamwork – Works with others to achieve a common vision. Participating actively, sharing responsibility and rewards, contributing to the overall capability of the team.

Circumstances

• If based in Witney, work 1 day a week in the office
• If based remotely, visit Witney on a quarterly basis
• Able to work additional hours as required to meet business needs and deadlines

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.