Director of Administration

Director of Administration

MassMutual Federal Credit Union

Full-Time

Springfield, MA

The Opportunity
As the Director of Administration of MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. You will be responsible for supporting the CEO and the senior management team in executing the strategic goals and objectives of the credit union. You will also act as a liaison between the CEO and the board of directors, the staff, and the external stakeholders and oversee the coordination and communication of the credit union's projects and initiatives across different departments and functions.

The Team
The executive team is made up of the CEO, CFO, COO and CLO. Reporting directly to the CEO, you will be expected to work cross-functionally and collaboratively with all business units within the organization.

The Impact

The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:

• Assist the CEO in managing the daily operations and administration of the credit union.

• Prepare and review reports, presentations, and documents for the CEO and the board of directors.

• Monitor the implementation of the credit union's strategic plan and annual goals.

• Ensure alignment and collaboration among the senior management team and the staff.

• Manage and resolve issues and conflicts that arise within or across the credit union's departments and functions.

• Organize meetings, workshops, and events involving the CEO, the senior management team and the board.

• Help maintain relationships with the credit union's key stakeholders, such as members, regulators, vendors, and community partners.

• Conduct research and analysis on the credit union's performance, industry trends, best practices, and emerging opportunities.

• Act as an internal liaison to the human resources department on matters related to recruitment, performance evaluation, compensation, and benefits of the credit union's staff.

• Help facilitate initiatives to enhance employee engagement, retention, and professional development.

• Ensure compliance with employment laws and regulations, and manage risk related to HR practices.

• Administer compensation and benefits programs in partnership with finance and external providers.

• Serve as a trusted advisor to leadership on organizational structure, culture, and talent strategy.

• Coordinate with the board of directors, the senior management team, and external auditors on strategic planning, financial analysis, and reporting.

• Be fully committed to the organization’s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.

Minimum Qualifications

• Bachelor’s degree in business or a related field.

• 2+ years of experience communicating withexecutive leadership, board of directors or similar stakeholders.

Preferred Qualifications

• 5+ years of experience in a leadership role in a credit union or other financial institution.

• Knowledge of credit union principles, practices, and regulations.

• Strong leadership, communication, and interpersonal skills.

• Experience in human resources management, including employee relations, training, performance evaluation, and compliance.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Familiarity with credit union system terminology and acronyms.

What to Expect as Part of MassMutual and the Team

• Regular meetings with the CEO and Executive Team

• Focused one-on-one meetings with your manager

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Employment is contingent upon successfully passing a credit check.

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