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Full-Time

Bilingual Senior Customer Support Specialist

Montreal, Qc

Posted on 7/3/2024

Uber

Uber

10,001+ employees

Rides, deliveries, and freight services platform

Consumer Software
Data & Analytics

Compensation Overview

$24Hourly

+ Bonus

Senior

Montreal, QC, Canada

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Management
Customer Service
Requirements
  • Ability to work full-time Monday-Friday standard 9:30 to 5:30 shift
  • 2+ years of Customer support experience in a high-volume environment, such as service industries, retail, or hospitality
  • Attention to detail, problem-solving, and communication (written and verbal) skills
  • Ability to navigate customer service operations without direct oversight of a manager
  • Ability to successfully navigate challenging and escalated customer service complaints
  • Empathy, punctuality, organization, EQ, active listening, basic computer savvy, teamwork/collaboration, adaptability, conflict management/resolution, adaptability
  • Strong prioritization and time management
  • Bilingual (French, English)
Responsibilities
  • Provide high-quality front-facing customer support
  • Ensure issues are resolved using procedures or are escalated promptly
  • Facilitate driver sign-ups and communicate the value proposition of driving with Uber
  • Engage and support Drivers and Earners already on the platform
  • Partner with management on improving/building support processes
  • Assist with local events and promotions
  • Troubleshoot and problem-solve through straight technical issues
  • Communicate effectively with various stakeholders when needed
  • Present to groups of drivers & earners
  • Act as an SME and provide feedback on processes, and policies, and help with edge cases, including in real-time, while monitoring the floor
  • Resolve complex cases and escalations on the floor
  • Provide basic support projects which have an impact on greenlight KPIs and Expert engagement
  • Provide floor support projects which have an impact on Greenlight KPIs and Expert engagement
  • Provide floor support and help manage the daily operational running of the hub, hosting internal teams (e.g., Product)

At Uber, employees are at the forefront of redefining mobility and logistics services, working with cutting-edge technology to streamline the transportation of both people and goods. This company fosters a dynamic work environment that supports flexible earning opportunities and continuous innovation in essential services. The commitment to constantly reimagine and reinvent its services makes it a leader in the industry, providing an invigorating setting for professionals who thrive in fast-paced and evolving workspaces.

Company Stage

IPO

Total Funding

$24.8B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

8%

1 year growth

10%

2 year growth

6%
INACTIVE