Full-Time

Head of Solutions Architecture

Confirmed live in the last 24 hours

Orb

Orb

11-50 employees

Automates billing and pricing for SaaS

Enterprise Software
Fintech
AI & Machine Learning

Senior, Expert

San Francisco, CA, USA

Hybrid role requiring in-office presence 3 days a week in downtown San Francisco.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Product Management
Requirements
  • 6+ years of experience in a leadership capacity in a highly complex technical SA/SE organization
  • 6+ years of experience in a technical role, preferably in SaaS, cloud infrastructure, or billing technology.
  • Previous experience partnering with sales, product management, customer success to build process and repeatable motions
  • Demonstrated ability to design and implement technical solutions that address complex business challenges through a value-selling lens.
  • Excellent ability to translate technical concepts into non-technical language and vice versa, tailored to the audience.
  • Strong empathy and understanding of customer needs, with a proven track record of building and maintaining strong customer relationships.
  • Experience working with cross-functional teams to drive successful outcomes.
  • A continuous learner who stays curious about new technologies and methodologies.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Previous Sales Methodology training (e. g. MEDDIC, SPIN, Challenger Sales) is a plus.
  • Not afraid to take calculated risks and innovate while balancing pragmatism.
  • Ability to act as a thought leader by sharing best practices through forums such as Webinars, Orb blogs, whitepapers, reference architectures, and public-speaking events.
Responsibilities
  • Design and execute strategic initiatives aimed at founding and evolving the SA programs at Orb, with a focus on predictably increasing revenue, and net new logo acquisition.
  • Hire and manage a team of technical SAs to build a best-in-class prospect/customer experience that builds trust every step of the way. Shape our pre-sales culture that communicates thoughtfully with our customers’ engineering and finance teams. Develop the required internal infrastructure & processes to deliver differentiated prospect experiences focused on measurable business impact.
  • Develop, automate, and scale customer lifecycle events including discovery & POC workflows, partnering with our customer success teams to ensure continuity, and contractual capacity planning.
  • Through the use of the Command of the Message framework, drive value and measurable customer outcomes. Consult with technical ICs, champions, and customer leadership to drive an effective multi-stakeholder collaboration.
  • Learn and communicate technical and domain-specific product concepts fluently. Help to maintain a high bar for product mastery. Generate high-quality content including trainings, talks, blog posts, and product documentation.
  • Partner with our Product and Engineering teams to strategically surface insights from the field with a focus on predictable & repeatable processes.
  • Identify and surface broad customer trends and data in internal meetings. Partner with Sales, Customer success, and Marketing to ensure the full customer lifecycle is cohesive, thoughtful, and measured.
  • Collaborating with customers to understand their business challenges and design effective technical solutions.
  • Translating complex technical concepts into business-friendly language and vice versa, ensuring all stakeholders have a clear understanding.
  • Working closely with Orb’s Product, GTM, and Customer Experience teams to provide feedback and insights that drive product improvements and customer success.
  • Leading technical discussions and presentations with CTOs, Engineering, Product, and Finance leaders, as well as technical and business end users.
  • Developing and maintaining a deep understanding of Orb’s products and services to effectively communicate their value to customers.
  • Identifying and mitigating potential risks in customer implementations to ensure successful project outcomes.
  • Contributing to the development of best practices and reusable assets for the Solution Architecture team.

Orb modernizes pricing models for businesses, particularly in the Software as a Service (SaaS) sector, by automating and simplifying billing processes. The platform allows companies to experiment with various pricing strategies without extensive engineering resources and integrates with major cloud providers for quick service listings. Unlike competitors, Orb offers a subscription-based service that supports flexible pricing options and provides actionable insights from real-time customer usage data. The goal is to streamline billing operations and empower businesses to optimize their pricing strategies for growth.

Company Stage

Series B

Total Funding

$42.8M

Headquarters

San Francisco, California

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Orb raised $25M in Series B funding, boosting growth and platform development.
  • Increased demand for usage-based pricing models aligns with Orb's offerings.
  • Rising adoption of cloud-native billing solutions benefits Orb's market position.

What critics are saying

  • Emerging competitors offer similar features at lower costs, threatening Orb's market share.
  • Rapid tech advancements require constant updates, straining Orb's resources.
  • Potential security vulnerabilities in SDKs could impact client trust.

What makes Orb unique

  • Orb automates complex billing processes for SaaS, fintech, and AI companies.
  • The platform supports flexible pricing models, including prepaid, postpaid, and usage-based trials.
  • Orb integrates with AWS, GCP, and Azure for seamless cloud marketplace listings.

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