Full-Time
Night Auditor
Heritage Hotels & Resorts
New Mexico hotels, resorts and culture
No salary listed
Santa Fe, NM, USA
In Person
Category
 Accounting (1) |
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Required Skills
Customer Service
Requirements
- Strong knowledge of hotel software and property management systems.
- Excellent verbal and written communication skills.
- Proven leadership and decision-making ability in a hotel environment.
- Strong analytical and problem-solving skills.
- Ability to multitask and remain focused during independent overnight operations.
- High level of attention to detail and organizational discipline.
- Demonstrated ability to deliver calm, professional customer service during late-night or high-pressure situations, including resolving guest concerns with minimal supervision.
- Experience maintaining a safe and secure environment by monitoring property access, following emergency procedures, and responding appropriately to incidents during overnight hours.
- Ability to perform light housekeeping and facility support tasks such as restocking supplies, maintaining lobby cleanliness, and preparing common areas for the next day’s operations.
- Availability to work overnight shifts, weekends, and holidays.
- High school diploma or equivalent is required.
Responsibilities
- Work under the direction of the Guest Experience Manager.
- Maintain a positive and professional approach with employees, coworkers, and guests.
- Serve as the accountable managerial presence overnight and remain visible and accessible to guests and staff.
- Communicate regularly with property leadership regarding job assignments and workflow requirements.
- Monitor and safeguard property financials daily.
- Collaborate with on-property leadership and the Accounting Department to ensure expenses and revenues are accurately recorded in the general ledger.
- Ensure compliance with all legal, safety, operational, labor, and Heritage standards.
- Close daily business for all outlets and post accurate daily totals.
- Balance room charges with company systems and property management systems.
- Perform daily system backups and initiate system maintenance when necessary.
- Balance daily credit card transactions and transmit settlements through the property management system.
- Identify discrepancies, notify appropriate outlets, and document all variances.
- Ensure proper distribution and secure filing of all daily financial and operational reports.
- Act as Manager on Duty as required.
- Support special projects assigned by the Guest Experience Manager, Assistant General Manager, or General Manager.
- Protect company assets and maintain confidentiality of proprietary, client, and guest information.
- Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.
- Perform other related duties as assigned.
Desired Qualifications
- Hospitality experience.
Heritage Hotels & Resorts is a New Mexico-based, minority-owned hospitality company operating culturally distinct hotels and resorts. Its properties in Taos, Santa Fe, Albuquerque and Las Cruces combine lodging with dining, spas, meetings, weddings and local experiences. Design and guest programming draw on Native American, Mexican, Spanish and American Western influences while reflecting each destination. The company manages a regional collection rather than a standardized national chain, with property teams supported by centralized hospitality, sales and corporate functions.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A