Account Manager @ Thinkingbox

Sales & Account Management (1)

Who We Are

Hi! We’re AntiSocial Solutions, a social first digital marketing agency powered by people who love to create. Our work spans industries and disciplines, from conceptual campaigns and strategic media plans to creator partnerships, influencer strategies, and content production for leading brands around the world. As part of the Thinkingbox family, we bring creativity, collaboration, and innovation to everything we do.

At AntiSocial, you’ll join a diverse and talented team that delivers bold campaigns and innovative solutions for some of the world’s top brands. Our culture is one of collaboration, creativity, and connection. Whether it is brainstorming with colleagues, hanging out with our office dogs, or enjoying weekly events, we keep our work environment vibrant, inclusive, and fun. Each year, we also encourage our people to spend a month exploring the world, whether that means working from another office or even from the beaches of Mexico, to expand their perspectives and bring fresh inspiration back to the team.

The Opportunity

AntiSocial Solutions is looking for an experienced Account Manager to join our team in Toronto! As our Account Manager, you will be responsible for providing exceptional service to our current and prospective clients and leading client acquisition –specifically direct-to-brand. Acting as the main point of contact, you’ll be the voice of our clients within the agency, with a deep understanding of their business and objectives, ensuring that all requirements are reflected throughout the content creation process.

Project management or production experience is a strong asset, as this role often works cross-functionally with our creative, strategy, and production teams to ensure timelines, budgets, and deliverables are met with excellence.

What You’ll Be Doing

Work closely with clients and internal teams to ensure a thorough understanding of the client’s business goals and objectives and ensuring that all requirements are met throughout the campaign and content creation process
Oversight of multiple campaigns and regular liaising with the team to ensure the progress of each campaign and flagging any suggestions/concerns to the team
Stay close to key contacts over email, phone or face-to-face meetings while providing recommendations and identifying new business opportunities at every stage of the campaign
Identifying opportunities for organic account growth and building roadmaps for achieving growth results
Support producers with managing client requirements, communications and balancing project schedules and budget
Act as a leader for social media marketing, content creation, creative ideation whilst contributing to a culture of excellence around creative use of social media in advertising and marketing
Ensure project profitability for each outgoing deliverable or retainer
Supporting with annual planning sessions with clients to ensure we’re acting as a strategic partner with an eye on further business changes and needs
Offering support across each client you may work on, ensuring team is supported and delivering exceptional work
Provide senior management with reports on performance, team and project status, and upcoming opportunities.
Monitor capacity of team members and adapt to change, with a close eye of risk assessment and mitigation
Regular tracking of team hours through Harvest/Forecast
Developing and implementing strategic plans to help grow/mitigate risk on the client
Having strategic conversations with clients to ensure we are working on the right work to achieve business results
Providing recommendations for ensuring we are maintaining a high standard of client servicing
Proactive account planning and working with clients on future scope

What You'll Bring

4+ years of account management and experience at a digital agency
Knowledge and passion for the social and digital world
Paid media experience is a considered an asset
A proven track record of delivering consistent revenue
Exceptional organizational skills, able to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment
Experience with pitching and selling ideas to clients, and ability to present confidently to stakeholders at all levels of an organization
Excellent written and verbal communication skills, with the ability to tailor communications and build relationships with stakeholders at all levels both internally and externally
Outstanding leadership skills with a can-do attitude

Equal Opportunity

At AntiSocial, we’re committed to creating an inclusive environment where everyone feels valued, heard, and empowered to thrive. We believe that diversity is our creative strength – it's the range of perspectives, experiences, and backgrounds that fuels our best ideas and most innovative solutions. We welcome and encourage applicants of all races, ethnicities, genders, identities, abilities, ages, sexual orientations, and backgrounds to apply. Your voice matters here.

To Apply

Thank you for your interest in joining our team. Please submit your resume along with links to your online portfolio as part of your application. Due to the volume of applications we receive, we’re unable to respond to every submission. However, all applications are kept in our talent database and will be considered for future opportunities.

Account Manager

Account Management

Thinkingbox

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