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Project Manager
Client Onboarding
Posted on 6/21/2022
Everett, MA, USA
Experience Level
Desired Skills
  • Ability to work from our office in Somerville, MA on a hybrid schedule (3 days in office per week)
  • 2+ years of Information security, Cyber security, or Threat intelligence experience
  • BA/BS or equivalent work experience
  • 5+ years experience in Presales, Professional Services, or Enterprise Product Implementation or similar in a SaaS environment
  • Demonstrated experience managing projects with clear outcomes and tight deadlines
  • Experience collaborating with cross-functional teams within a customer facing organization
  • Strong writing skills; ability to communicate clearly and effectively
  • Strong presentation skills (PowerPoint/Google Slides)
  • Passion for a standardized/prescriptive processes
  • Bias for action
  • Willingness to travel 20% of the time
  • Knowledge/experience working with SalesForce and other CRM tools
  • PMP Certification, and/or cyber security certification(s)
  • Expertly consult with clients on Recorded Future's onboarding best practices, become a trusted partner
  • Set up the customer environment across Recorded Future Portal, Recorded Future API for integrations, and other product sets as needed
  • Define an outcomes-based onboarding plan for new clients that achieves their objectives within the desired time frame, and shape their strategic account plan for the year
  • Use your understanding of the clients' cyber security use cases and success criteria, as well as your overall knowledge/expertise in information security and threat intelligence to drive clients' utilization of Recorded Future and integrations
  • Work cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations and solutions
  • Speak prescriptively about best-practice onboarding and client-specific intelligence use cases
  • Ensure comprehensive knowledge transfer and effective handoff between support teams through the client lifecycle
  • Manage multiple projects in a dynamic, fast-paced environment, keeping internal stakeholders up to date and on track
Recorded Future
Intelligence company