Senior Community Manager @ Gusto

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

About the Role:
As the Senior Community Manager for Gusto’s accountant community, you will be pivotal in shaping, scaling, and executing our flagship accountant programs while launching new initiatives to deepen engagement and foster stronger relationships within this community. Your passion for accountants will drive you to act as a strategic liaison, advocating effectively for their needs across internal teams and channels.

About the Team:The Community and Events team operates within the Integrated Communications org, which is known for its proactive and impactful approach to broadcasting Gusto’s vision while advocating equitably for Accountants and SMBs.

Here’s what you’ll do day-to-day:

Community Engagement: Cultivate community and connection to our accountant partners through channels such as social media, events, and networking opportunities.
Program Strategy and Planning: Develop a comprehensive plan for supporting Gusto’s key accountant programs and conferences, and ensure goals, themes, and objectives are aligned with company strategy and customer requirements.
Program Development: Curate and develop everything from event agendas, sessions, workshops, and keynote presentations that resonate with our accountant community, ensuring informative and engaging experiences.
Budget Management: Strategically manage budgets to optimize ROI while ensuring financial accountability in event planning and execution.
Logistics and Operations: Coordinate all logistical aspects of events, from venue selection and vendor management to AV production, catering, and attendee registration.
Cross-functional Relationships: Collaborate closely with key stakeholders across the organization to deliver programs that meet broader company objectives.

Here’s what we’re looking for:

5-8 years of proven experience in community management, sales, account management, or event management within the accounting sector.
Creative thinker and builder passionate about accountants, community building, and customer engagement.
Experience managing advisory councils or similar community engagement initiatives.
Exceptional project management skills with a demonstrated ability to handle multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills, adept at collaborating across teams and influencing stakeholders at all levels.
Proficiency in event management software/tools and familiarity with digital marketing strategies.
Bachelor’s degree required.

Our cash compensation amount for this role is targeted at $134,000 - $164,000 in San Francisco and New York, and $110,000 - $135,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto’s subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to [email protected].

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