Knowledge Management Intern

As a Knowledge Management Intern at Rocket, you will help develop and maintain accurate information resources across our digital platforms. You'll collaborate with stakeholders to ensure clear communication of policies and procedures while implementing strategies to improve content findability and accessibility. This internship offers hands-on experience in knowledge organization, content optimization, and project coordination within a professional business environment.

About the role

• Develop, update, and maintain accurate and accessible knowledge content across various platforms

• Develop and implement strategies to improve content findability (SEO), address gaps, and optimize for user accessibility

• Partner effectively with stakeholders to ensure clear communication of policies and guidelines

• Identify and implement improvements to content creation and delivery processes

• Maintain consistency with brand voice and style guides throughout all documentation

• Ensure accurate record-keeping of all content changes and version histories

• Manage projects related to knowledge management and content optimization as assigned by the team ​

About you

Minimum Qualifications

• Currently pursuing a bachelor's degree in Information Science, Communications, English, Business, or related field

• Strong written and verbal communication skills

• Ability to organize and prioritize multiple tasks effectively

• Basic understanding of content management systems

• Attention to detail and commitment to accuracy

Preferred Qualifications

• Previous internship or work experience in knowledge management, content organization, or technical writing

• Familiarity with SEO best practices and content optimization techniques

• Experience with policy documentation or information architecture

• Knowledge of accessibility standards for digital content

• Project management experience or coursework

• Advanced Excel ( V-look up, Pivot tables, Marcos, etc)

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].