Learning & Development Manager III

The Learning & Development Manager III (LDM) is responsible for training and educating ZoomInfo customers on the functionality and best use cases of our product suite.

We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.

What You'll Do:

• Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
• Document and track trainings, attendees, notes and follow-ups for scheduled trainings in Salesforce CRM.
• Works on accounts and problems of diverse scope where analysis of data requires evaluation of identifiable factors. 
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
• Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
• Work cross-functionally with Onboarding Managers, Customer Delivery Managers, Account Managers and Customer Success Managers as needed to schedule trainings, strategize, and provide information that has a direct impact on customer health and retention.
• Other related duties as assigned

What You'll Bring:

• 3-5 years of customer-facing, prospect-facing, or enablement experience in SaaS, Education, or similar industry.
• Excellent communication, presentation and organizational skills.
• Demonstrated success not only engaging with diverse audience sizes but also developing and implementing strategies that drive significant improvements in technology adoption and user satisfaction across multiple channels.
• Previous expertise with CRM or tracking/management system, video conferencing tool, and Google-Suite products
• Bachelor’s degree preferred, preferably in Business, Education, Human Resources or a related field
• Proficiency with Salesforce (Lightning).
• Knowledge of the methods and principles of designing training programs, teaching individuals and groups, and assessing the impact of training initiatives.
• Clear understanding of ZoomInfo's Product Suite offerings
• Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale.

• Incredibly strong onboarding program - be set up for success in your first 90 days
• Ongoing training to help you grow
• Market leading product offering (check our our long list of G2 awards)
• Comprehensive Medical, Dental, Vision
• Eligibility for Future Equity Awards
• 401k Matching (50% of the first 7% of your contribution)
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add ons such as pet insurance, legal service support, and more!

This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Vancouver WA, or Bethesda MD

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