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Senior After Sales Executive
Posted on 2/21/2023
London, UK
Experience Level
Desired Skills
Customer Service
  • Energy and drive: You're a highly motivated individual who loves solving and fixing problems. You've got a 'can do' attitude and want to make a real difference where you work
  • Flexible: You enjoy trying new things and testing new ways of working. You like taking, and giving, feedback to help deliver stand-out customer service
  • Team player: You have the vulnerability to know that you don't know everything, and the humility to ask for help from those around you. You want to be part of a wider team that celebrates success together
  • Customers: You'll be confidently and professionally engaging with customers; listening and responding to their requests or issues to leave a smile on their face wherever possible
  • Dealers:You'll be working closely with our dealer partners on any aftersales issues to ensure our customers get a great service and that any issues reach a smooth resolution but be prepared to flag issues with dealers where issues may result from their side
  • Organisation: You'll be arranging and co-ordinating repairs and generally ensuring the post purchase process runs smoothly for customers. Allocation and ownership of tickets on a daily basis
  • Quality control: Flag trends and repeated issues to inform future decisions
  • Teamwork: Ability to prioritise a busy workload. Muck in and have an 'all hands on deck' approach. Be able to work independently, but also enjoy sharing ideas across teams. You'll be a key part of the team within a busy sales environment and relish the hustle and bustle that comes with it
  • Cost Control: You will be cost conscious and actively look for opportunities to provide a customer centric approach whilst balancing the cost in line with company and department objectives and goals
Desired Qualifications
  • Customer focus: You've done customer-centric roles where you've regularly gone the extra mile, whilst being used to having difficult conversations when needed. Automotive interest/experience is a but isn't a requirement

201-500 employees

Used car marketplace
Company Overview
heycar is on a mission to transform the car industry .
  • Competitive salaries
  • Pension contribution of 5%, when you contribute 3%
  • We work flexibly, in the office or at home, and trust our team to get the job done
  • When you join heycar you’ll get an allowance to set up your home-working space
  • Choose your own tech - join the Apple vs Microsoft debate!
  • 28 days holiday plus Bank Holidays and your birthday
  • Extra day of holiday when you refer someone who’s hired at heycar
  • Private medical insurance from AXA
  • Critical Illness Cover
  • Annual subscription to FIIT fitness app
  • Access to online mental health support via Spill
  • Cycle to Work Scheme worth up to £1,000
  • £500 annual learning budget - you decide how to spend it to support your professional development
  • Ongoing personal development support including Lunch & Learns run by the team
  • Enhanced Family Leave
  • Life Assurance
  • Table tennis & table football - bring your competitive streak!
  • Snacks and an office bar that’s fully stocked
  • Access to our epic roof terrace
  • Regular team socials
Company Core Values
  • Ownership
  • Collaboration
  • Innovation
  • Inclusivity
  • Energy