We are heycar.

Since August 2019, we’ve been raising the bar for customers looking for their next set of wheels, and car dealers looking to sell them.

With Global investment from Volkswagen, Daimler, Allianz and Renault, we bring the best and most trusted dealerships across the UK closer to their customers. How? By making the right connections. We provide customers with the confidence they need to buy quality cars online in a completely remote experience.

We have doubled the size of the team over the last year and we’re building a culture that allows team members to feel challenged and empowered to make some serious changes. We may have different backgrounds, industries and skills, but we’re all driving towards the same goal.

If you want to come along for the ride then read on…

About the role:

Do you like fixing problems and leaving a lasting impression on customers? Are you enthusiastic and organised? Do you want to be part of a growing team, working in an industry leading business?

As a Senior Aftersales Executive, you’ll be responsible for ensuring customer queries after a sale are handled quickly and professionally to deliver a stand-out customer service. You’ll work closely with our dealer partners and network of repairers to identify, rectify and resolve customer issues following a sale. You will join the lively and quickly growing eCommerce team and report directly to the eCommerce Admin and Aftersales Manager.

What you’ll do:

• Customers: You’ll be confidently and professionally engaging with customers; listening and responding to their requests or issues to leave a smile on their face wherever possible
• Dealers:You’ll be working closely with our dealer partners on any aftersales issues to ensure our customers get a great service and that any issues reach a smooth resolution but be prepared to flag issues with dealers where issues may result from their side
• Organisation: You’ll be arranging and co-ordinating repairs and generally ensuring the post purchase process runs smoothly for customers. Allocation and ownership of tickets on a daily basis 
• Quality control: Flag trends and repeated issues to inform future decisions
• Teamwork: Ability to prioritise a busy workload. Muck in and have an ‘all hands on deck’ approach. Be able to work independently, but also enjoy sharing ideas across teams. You’ll be a key part of the team within a busy sales environment and relish the hustle and bustle that comes with it
• Cost Control: You will be cost conscious and actively look for opportunities to provide a customer centric approach whilst balancing the cost in line with company and department objectives and goals 

What you’ll need:

• Energy and drive: You’re a highly motivated individual who loves solving and fixing problems. You’ve got a ‘can do’ attitude and want to make a real difference where you work
• Customer focus: You’ve done customer-centric roles where you’ve regularly gone the extra mile, whilst being used to having difficult conversations when needed. Automotive interest/experience is a bonus but isn’t a requirement
• Flexible: You enjoy trying new things and testing new ways of working. You like taking, and giving, feedback to help deliver stand-out customer service
• Team player: You have the vulnerability to know that you don’t know everything, and the humility to ask for help from those around you. You want to be part of a wider team that celebrates success together

What we’ll give you:

• Compensation: We offer a competitive salary + bonus
• Holidays: We want you to relax, you’ll have 28 days off (plus bank holidays) throughout the year. We also give you an extra day off to enjoy your birthday!
• Hybrid Working: We’d need you to join us in the office for minimum 3 days of the week, and will have flexibility on the other two days to work from home
• Benefits + Perks: With private medical insurance, learning and development opportunities and mental health support we’ll give you the extra boost.
• Feedback: You’ll be joining more than just another startup - our team are at the heart of everything we do; here we don’t leave things unsaid, we encourage honest feedback.
• A Challenge: Fast paced but not fraught. We’re scaling fast, so we need you to keep up, push back and question where you see fit
• Fun: We provide a fully stocked kitchen and bar, table tennis, roof terrace, and epic socials, we’ve got you covered but we do advise table tennis lessons before joining!

If you’re ready to work with a creative, high-performing group of people we want to hear from you

Please contact : [email protected]  for more details.