Graduate Support Coordinator

Job Profile:

Student Support Specialist 3

Job Family:

Student Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$60,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

The College of Health Solutions Student Success Hub is seeking an innovative, proactive, and student-centered individual that can coordinate multiple tasks and priorities that involve initiative, independent judgment and attention to detail for the role of Graduate Support Coordinator. This position serves as a key contributor to increasing student enrollment, retention and graduation through planning, organizing and coordinating admissions and advising processes. Additionally, this role coordinates and assists with several aspects of our graduate programs, our external outreach initiatives and frequently interacts with varied students, staff, faculty and external constituents. The Graduate Support Coordinator holistically advances college-wide enrollment, retention and graduation through supporting academic program leaders with curriculum, class scheduling and collaborating with faculty and program directors regarding degree programs they work with, presenting at and assisting with new student orientations, and supporting college and university strategic plans and goals. A strong background and comfort level with technology is essential as position includes tracking and monitoring student progress, and using data and technology to quickly respond to student inquiries and time-sensitive campaigns and projects. The College of Health Solutions supports a varied array of both online and immersion graduate degree programs, including behavioral health, biomedical informatics and diagnostics, strength and conditioning, nutritional science, health care delivery, and speech and hearing science.

Pay Range:

$57,900 - $60,000; DOE

Essential Duties:

• Assist students with completing application process and partner with the recruitment team and other units at ASU to track application materials.
• Package complete admission applications and collaborate with faculty committee on review process.
• Process admission decisions in PeopleSoft, send welcome materials to students, and assist students with enrollment.
• Assist students with course recommendations, course overrides, and capacity overrides as appropriate.
• Provide consistent outreach and communication to student population regarding enrollment and other high priority initiatives.
• Process administrative transactions on behalf of students and interpret and enforce policies and procedures.
• Counsel and confer with students providing academic guidance, problem solving and resolution.
• Review plans of study for accuracy and ensure students are prepared for timely completion for graduation.
• Work closely with leadership to monitor student progress and provide reports as needed.
• Coordinate with the International Student Scholars Office to communicate international student policies and procedures.
• Provide assistance, information and guidance to faculty and program directors.
• Attend curriculum and faculty meetings for assigned degree programs as needed.
• Collaborate with recruitment team, communications team, and program directors to provide overall student support and success.
• Attend and support recruitment events, convocation, orientation and other special events as needed.
• Identify, develop and maintain working relationships with the university for support as appropriate to work assignment.
• Actively engage in team meetings, staff meetings, and 1:1's. Attend and represent the program, school, and university at professional development workshops, on committees, and focus groups.
• Other duties as assigned

Desired Qualifications:

• Evidence of a master's degree in education/higher education, student affairs, or closely related field.
• Experience advising online and immersion campus students in a higher education setting.
• Experience advising masters and doctoral students.
• Demonstrated knowledge of international student policy and the needs of the international student population.
• Experience in discussing financial aid, registrar requirements, veterans' benefits, and academic progress with students.
• Demonstrated knowledge of Graduate College policies and procedures.
• Experience and efficiency working with and using Salesforce and PeopleSoft.
• Evidence of proven success in advising students via Salesforce, phone communication, and in-person meetings.
• Experience in completing a multi-step process with attention to detail. 
• Experience in changing environments while maintaining a positive and productive outlook. 
• Experience in contributing to team morale and engaging team and supervisor in constructive conversation.

Working Environment:

• Use basic math
• Deliver presentations
• Activities are performed in an environmentally controlled office setting
• Ability to clearly communicate verbally, read, write, see and hear
• Use office equipment, i.e. printers, copiers, fax machines, telephones, calculator
• Regular activities require ability to quickly change priorities, may include/subject to resolution of conflicts
• Use of software/computer equipment for extended periods of time
• Use critical thinking to make decisions and/or analyze and report data/results of tests conducted

ASU is a varied enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options:
This position is eligible for Hybrid work. This is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.

**Please note Hybrid and/or Remote work locations are subject to approval prior to hiring and subject to change.

Department Statement:

The College of Health Solutions is committed to creating a positive culture of wellness, and employee engagement. We exemplify this through our Staff Success Hub, whose Council membership is open to all CHS staff. The Council gives staff a voice in decision-making at the college level and reflects the college leadership's commitment to attracting, developing and retaining the best, most varied talent in a safe and inclusive environment.

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service. We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics. CHS research programs encompass basic, discovery science, clinical trials, intervention science and measurement of health outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an organizational structure that includes translational teams, affinity networks and academic programs to improve the health of people and communities. 

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science. Our programs are offered at ASU's Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinic's campus in north Phoenix. 

For more information about ASU and the College of Health Solutions, visit https://www.asu.edu/about/ and https://chs.asu.edu/ 

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Downtown Phoenix

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$13035.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.