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Full-Time

Branch Manager

Posted on 9/25/2024

First American

First American

10,001+ employees

Provides title insurance and real estate services

Real Estate
Financial Services

Senior, Expert

Galveston, TX, USA

Category
Real Estate
Real Estate Property Management
Required Skills
Communications
Customer Service
Requirements
  • High School diploma or equivalent
  • 6+ years of directly related experience
  • 3-5 years demonstrated experience in a leadership or management role
  • Strong process skills required; detail oriented
  • Strong computer skills and knowledge of company operating systems/applications
  • Strong problem-solving skills
  • Ability to lead/sought out for advice; supervisory and administrative skills
  • Able to manage competing priorities
  • Strong written and verbal communication skills
  • Familiar with competitor, financial and industry dynamics
  • Specialized knowledge in one or more escrow product areas
  • Basic accounting/finance skills to be able to understand and interpret financial statements
  • Customer Service orientation - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives
Responsibilities
  • Employees supervised are typically escrow positions but can have other support roles reporting in
  • May service a market
  • Seen as “in charge” of the branch and is the go-to person for office management and a variety of issues.
  • Aligns branch goals with business unit goals. Monitors branch metrics, reporting information to manager and provides recommendations for process / policy change based on branch results
  • Maintains existing client base and resolves escalated issues. Answers questions and provides guidance regarding products, services, policies or specific transactions
  • Implements processes and supervises the day to day activities of employees responsible for daily operational tasks
  • Other duties as assigned

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects buyers from potential ownership disputes and ensures smooth real estate transactions by offering professional settlement services. The company also offers a platform called myFirstAm®, which allows users to access property information, maps, and manage orders conveniently. Unlike many competitors, First American has a vast database of over 5.5 billion document images and property information covering 99% of the U.S. housing stock, which enhances their data solutions for clients. The goal of First American is to facilitate real estate transactions while protecting investments and providing comprehensive support to homebuyers, real estate professionals, and lenders.

Company Stage

N/A

Total Funding

$800.2M

Headquarters

Santa Ana, California

Founded

1889

Simplify Jobs

Simplify's Take

What believers are saying

  • First American's strategic acquisitions, such as Mother Lode Holding Company, enhance its market position and service offerings.
  • The company's focus on digital transformation, evidenced by the acquisition of Docutech, positions it well for future growth in the digital mortgage space.
  • Being recognized as a Fortune 100 Best Company to Work For highlights a positive work culture and strong employee satisfaction.

What critics are saying

  • The recent data breach allegations could damage First American's reputation and customer trust.
  • The highly competitive real estate and insurance markets require continuous innovation to maintain market share.

What makes First American unique

  • First American's comprehensive suite of services, from title insurance to real estate data solutions, offers a one-stop-shop for real estate transactions, unlike competitors who may specialize in only one area.
  • Their proprietary platform, myFirstAm®, provides seamless access to property information and transaction management, setting them apart in terms of technological integration.
  • The company's extensive database, covering 99% of U.S. housing stock, provides unparalleled data insights for real estate and mortgage decisions.

Benefits

401k matching

Health, vision, dental insurance

Professional development

INACTIVE