IT Manager
Support, Remote, US
Posted on 1/31/2024
Openly

201-500 employees

Comprehensive home insurance through independent agents
Company Overview
Openly stands out in the insurance industry by offering comprehensive coverage through independent agents, ensuring transparency and simplicity in their services. Their product design prioritizes the customer's needs, providing extensive insurance coverage with easy-to-understand and customizable options, enabling customers to pay only for what they need. This customer-centric approach, combined with their commitment to transparency, positions Openly as a leader in the insurance industry.
Financial Services
Data & Analytics

Company Stage

Series D

Total Funding

$278M

Founded

2017

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

13%

1 year growth

30%

2 year growth

103%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
JIRA
Customer Service
CategoriesNew
IT & Security
Requirements
  • BS degree in Computer Science, IT, related technical discipline or equivalent years of experience
  • 3+ years managing a team of support or customer service professionals
  • Experience with IT service management (ITSM) frameworks and ticketing systems for incident and request management, specifically Jira Service Management
  • Experience with MDM (Jamf) implementation and administration
  • Experience supporting a mixed device ecosystem with both Mac OS and Windows operating systems
  • Google Workspace Admin Certification or 3 years experience administering a G-Suite/Workspace environment
Responsibilities
  • Provide hands-on coaching and people management for a team of IT support professionals
  • Help develop and maintain high-quality support standards and SLAs; maintain and leverage metrics on the team’s performance
  • Manage large and complex initiatives, ensuring their on-time delivery
  • Work closely with other IT managers, CTO and Head of Security to develop roadmaps toward a strategic company goal
  • Stay current with new technology and cybersecurity best practices; make recommendations for efficiency
  • Collaborate with Procurement Team to ensure asset inventory is up-to-date and recommend new hardware standards when necessary
  • Perform other related duties as required and assigned
Desired Qualifications
  • Excellent written and verbal communication skills
  • Excellent customer service and interpersonal skills
  • Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues involving multiple parties
  • Proactive mindset, continuously seeking opportunities for process improvement, automation, and optimization within our technology stack and related workflows
  • Experience with scripting and automation to reduce repetitive tasks, enforce consistent processes, and enhance productivity