Full-Time
Outsourcing & Partner Support Program Manager
Posted on 5/21/2025
Cyberark
1,001-5,000 employees
Privileged access security solutions provider
No salary listed
Mid, Senior
Newton, MA, USA
- At least 3-5 years’ experience in Technical Support Management or a position of similar nature in a software / SAAS company.
- Bachelor’s degree in relevant field of study, EX: Cyber Security, Information Technology, Computer Networking, etc.
- CyberArk technical training and/or certifications, along with CyberArk product / solutions support experience.
- Must have excellent Partner / Customer facing communication skills and a passion for providing world-class service.
- Must be able to work independently as part of a global team.
- Excellent time management, decision making, prioritization and organizational skills.
- Proficiency in English both written and spoken.
- Work closely with CyberArk Regional OSP’s to drive KPI performance, training initiatives and security compliance requirements to meet CyberArk OSP requirements.
- Develop process improvements with OSP’s to drive KPI compliance and process efficiencies.
- Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
- Provide & action reporting and analytics on OSP vendor performance to include weekly business reviews, quarterly reviews, feedback sessions and ad-hoc reporting as needed (working closely with BI reporting).
- Develop recognition initiatives / contract enhancements working with global peers / management to increase OSP engagement, reduce attrition and foster a culture of inclusion.
- Assist in the development and maintenance of a Channel Partner / Managed Service Provider (MSP) support program to drive up case quality performance, maintain Channel Partner / MSP adherence to training and certification levels, with the goal of improving the Channel Partner / MSP customer experience.
- Other duties as assigned.
- Technical Certifications in relevant operating systems and products.
- Authentication methods (SAML, RSA SecurID, Smart cards, Tokens, Radius, LDAP).
- Experience in Windows Clustering, Network Load Balancing, SAN technologies, and disaster recovery.
- Advanced Customer Service experience managing operations and performance to meet established KPI’s.
- Out of the box thinker, comfortable presenting ideas to improve performance.
- Comfortable taking risks based on data analytics and experience.
CyberArk focuses on privileged access security, which is essential for protecting sensitive data and infrastructure in various environments, including enterprises and cloud systems. Their products work by managing and securing privileged credentials and secrets, which are often targeted by cyber attackers. This includes solutions for privileged access management, endpoint privilege security, and application access management. CyberArk stands out from competitors by offering a comprehensive suite of services that not only includes software licenses and subscription services but also professional consulting and training. The company's goal is to help organizations strengthen their security measures and meet regulatory compliance requirements.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Newton, Massachusetts
Founded
1999
Simplify's Take
What believers are saying
- Increased demand for identity security due to remote work and digital transformation.
- Acquisition of Venafi boosts CyberArk's position in the machine identity security market.
- Expansion in India taps into growing cybersecurity demand in the Asia-Pacific region.
What critics are saying
- Managing rapid increase in machine identities poses a security challenge for CyberArk.
- Integrating Zilla Security may present operational challenges and affect efficiency.
- Issuance of $1.1 billion in notes could increase financial risk if not well-utilized.
What makes Cyberark unique
- CyberArk leads in privileged access security, crucial for protecting enterprise data and assets.
- The company offers comprehensive solutions for privileged credentials and secrets management.
- CyberArk's acquisitions enhance its identity governance and machine identity management capabilities.
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Benefits
Flexible Work Hours
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%CyberArk Software Ltd. (Nasdaq: CYBR) (“CyberArk”), the global leader in identity security, today announced the pricing of $1.1 billion aggregate principal amount of 0.00% Convertible Senior Notes due 2030 (the “Notes”) in a private offering (the “Offering”) to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended (the “Securities Act”). The offering size was increased from the previously announced offering size of $750.0 million aggregate principal amount of Notes. In connection with the Offering, CyberArk has granted the initial purchasers of the Notes a 13-day option to purchase up to an additional $150.0 million aggregate principal amount of the Notes. The sale of the Notes to the initial purchasers is expected to settle on June 10, 2025 subject to customary closing conditions. The Notes will not bear regular interest, and the principal amount of the Notes will not accrete. The Notes will mature on June 15, 2030, unless earlier
CyberArk Software Ltd. announced Thursday that it acquired Zilla Security, a cybersecurity startup specializing in identity governance and administration, for $165 million in cash.
Sets New Standard for End-to-End Machine Identity Security Provides Significant Top-Line Growth Synergies and Expected to be Immediately Accretive to Margins Expands CyberArk’s Total Addressable Market with Complementary Machine Identity Solutions CyberArk (NASDAQ: CYBR), the identity security company, today announced it has signed a definitive agreement to acquire Venafi, a leader in machine identity management, from Thoma Bravo. This acquisition will combine Venafi’s best-in-class machine identity management capabilities with CyberArk’s leading identity security capabilities to establish a unified platform for end-to-end machine identity security at enterprise scale. Digital transformation and ongoing cloud migration have led to an exponential increase in the number of machine identities, such as workloads, code, applications, IoT devices and containers. The number of machines is rapidly outpacing the growth in their human counterparts, with more than 40 machine identities for every
אם יש משהו שלא חסר בישראל זה סטארטאפים לאבטחת ענן, אבל אם תשאלו את דרור קשתי, מייסד שותף ומנכ"ל Sweet Security, כמעט כולם שומרים על הבסיס הלא נכון. סוויט
On March 14, 2023, CyberArk, the world leader in Identity Security, announced advancements to Workforce Password Management.