USD ACH Operations Manager

Unlock your potential by joining our Payments Operations team, where you will play a pivotal role in transforming payment processing operations. This is your opportunity to drive innovation, enhance operational efficiency, and contribute to a dynamic and inclusive team culture. Be at the heart of our mission to deliver exceptional payment solutions and make a meaningful impact on the future of digital payments.

As a USD ACH Operations Manager within the Payments Operations team at JPMorganChase, you will be a key player in the firm's payment processing operations, leveraging your deep knowledge of payment lifecycle principles and practices. You will be responsible for managing a diverse team, driving automation initiatives, and developing new technologies to streamline processes. Your role will involve interpreting customer needs, identifying trends, and generating innovative solutions to enhance our operational efficiency and resilience. 

You will also be instrumental in managing stakeholder relationships, ensuring cybersecurity, and implementing anti-fraud strategies. Your advanced proficiency in strategic planning, project management, and change management will be crucial in leading the team towards achieving our long-term goals.

Job Responsibilities

• Lead teams responsible for end-to-end ACH operational processes within the payments lifecycle, overseeing daily operations, setting objectives, managing escalations, and ensuring quality, risk, control, and compliance standards are upheld.

• Oversee staff administrative functions and daily operations across all ACH Production areas, including Days/Evenings/Nights shifts, Preauthorized Draft Entry System (PDES), Return Items, Depository Concentration Services (DCS), Tax Payment Services, Database Maintenance, ARC Admin, and Return Item Monitoring.

• Utilize deep knowledge of products and payments to interpret customer needs, identify trends, and implement innovative solutions that enhance payment operations processes, leveraging AI and automation for efficiency and compliance.

• Lead or contribute to initiatives that enhance payment processing operations, focusing on client experience, process optimization, cybersecurity, and anti-fraud strategies, while providing domain and technical expertise.

• Drive execution of operational strategy and present business updates to critical stakeholders, including senior leadership and external clients, ensuring compliance with operational guidelines and policies.

• Demonstrate accountability by quickly identifying and articulating issues, collaborating with stakeholders to assess risk and manage activities affecting the production environment, and prioritizing resolution.

• Foster an inclusive culture by enhancing employee engagement, attracting and developing talent, and applying advanced coaching and mentoring skills to promote professional growth and high-quality service delivery.

Required Qualifications, Capabilities, and Skills

• Minimum of 3 years’ experience leading Payments, Cash, or Treasury Operations, with at least 7 years of experience leading high-performing teams to achieve business priorities and objectives.

• Understanding of operational processes, controls, and problem solving.

• Demonstrated ability in operations leadership or management within payments, Advanced knowledge of global payment processing operations, market products, systems architecture, and industry regulations to support operational efficiency, change management, and transformation.

• Proficiency in strategic planning and execution, including implementing automation technologies to optimize payments processing across global and cross-functional departments.

• Skilled in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders, while applying a commercial and growth mindset in fast-paced environments.

• Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives.

• Understanding of cybersecurity controls and anti-fraud strategies to identify and prevent potential threats, ensuring the protection of information and systems, with a proven track record in enhancing customer experience.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of ISO or Swift message processing or management.