About Drift  

Drift®, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.

What’s it like to work at Drift?

We help companies build better sales pipelines faster by connecting them with the people who want to buy now. Drift is changing the way businesses buy from businesses by building software tools that make conversational commerce accessible to anyone. We want the world to revolve around the customer, and we lead by example.

About the role 

We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Professional Services Engineer is to ensure our existing customers get the assistance they need to launch Drift successfully, adopt it into their organization, and achieve the results and value they want in partnership with Drift. We are currently looking to build a team of Professional Services Engineers to help our clients design and implement an ideal set of integrations with the rest of their sales and marketing tech stack.

About what you’ll be doing on the team

In 3 months you’ll…

• Partner directly with our Drift customers, designing system integration and data flow strategies based on their Sales & Marketing tech stack.
• Work seamlessly with the Onboarding, Customer Support and Customer Success teams to ensure the technical needs of customers are met during onboarding in line with their goals and KPIs.
• Develop a solid understanding of your customers’ marketing and sales tech stacks, including the information that flows through it to be pushed into and pulled out of Drift to drive accurate attribution.
• Partner closely with the platform development team in leveraging our API to solve customer problems through building bespoke solutions as needed.
• Work closely with the product and engineering team to influence new product features and capabilities based on customer feedback.
• Contribute to developing processes and practices for future Professional Service team members.

By month 6 you’ll…

• Continue to master your knowledge of the Drift product and leverage this to figure out how to enable ongoing learnings for the entire organization.
• Have mastered Drift APIs and demonstrated competence in using them for bespoke solution design and implementation.
• Provide a strong perspective on the Drift customer experience and bring it to life through feedback to the team, customer communication, and internal partnerships.
• Be an active voice for the team advocating for what they need to do their jobs better.

By month 12 you’ll… 

• Contribute to training, on-boarding, and continued education for the Professional Services Engineering Team; specifically in regards to the more technical pieces of Drift (APIs, systems integrations, etc.)
• Coach and develop the broader customer team on product knowledge and integrations as you see new use cases arise and design new / improve existing solutions.
• Enable the team and help them execute on projects that synthesize customer interactions and internal Drift processes to improve the customer experience 
• Identify and take on initiatives for team growth (both in terms of headcount as well as individual development) and customer experience 
• Work with your manager to identify a plan of continued growth

About you: 

You will be strongly customer centric and passionate about making a difference in your role.  You will be a self-starter, self-motivated, able to think independently and at the same time want to continue to learn and develop your skill set.  You will be a thinker and problem solver. You will be a team player, able to work across different departments and different management levels and focussed on solving customer issues and helping us solve business problems. You will be a leader and a teacher, passionate about developing a group of professionals in their skillset and career.  

What type of skills you’ll need:

• Minimum 2+ years of experience in a technical solutions/services engineering role, with a record of top performance in the B2B SaaS or Consulting space for Enterprise accounts/clients.
• You have a technical understanding of systems for which you’ve consulted on or built custom solutions. Bonus if those systems are Salesforce and marketing automation systems including Marketo and Hubspot, etc.
• You have a strong working knowledge of HTML, CSS, and JavaScript and are comfortable explaining and working with technical concepts like APIs, webhooks, OAuth, and cookie compliance.
• Programming/scripting experience & skill is required, as is some familiarity with AWS cloud stack
• You have an understanding of continuous integration and deployment as well as version control (git) and the software development lifecycle.
• You are comfortable explaining technical concepts around APIs and how to utilize those concepts between applications
• You are a strong leader that values the idea of both metrics and the intangibles of the customer experience; you are both a strategic planner and can be hands on.
• You have demonstrated project management experience & skills.
• You’re passionate about technology and staying on top of ever changing industry trends.
• You’re a team player across the Company. We are building a great Company and passionate about having people committed to making the Company successful. You are very comfortable asking for help and always ready to help others.
• Excited by change and can maintain order in a fast, fun and fascinating environment.

Drift is committed to being an equal opportunity employer.

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn 

something new every day. We believe in hiring people, not just skills. Take it from our Founder. 

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]. 

For Colorado residents: The base salary range for this role’s listed level is currently $84K to $105K for Colorado residents only. Through a review of equity with other team members, market data, experience, knowledge, skills and the abilities of the applicant, the level and salary ranges may change. Sales roles are also eligible for incentive pay targeted at a percentage of the base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.