Full-Time
Leasing Consultant
Sofi at
Valiant Residential
Multifamily property management
No salary listed
Austin, TX, USA
In Person
Category
 Retail (1) |
|---|
Required Skills
Sales
Word/Pages/Docs
Yardi
Customer Service
Microsoft Outlook
Requirements
- Experience working with the public and/or in sales.
- Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
- Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
- Ability to support and contribute to the community team.
- Ability to operate a telephone, personal computer and keyboard, Microsoft Word, Microsoft Outlook, and community software.
- Ability to participate in training to comply with new or existing laws.
- Ability to work a flexible schedule, including evenings and weekends.
- Two years of previous relevant customer service experience.
- Neat, clean, and professional presentation throughout the workday and whenever present in the community.
- Ability to comply with expectations in the employee handbook.
- Ability to diffuse and respond to customer concerns to avoid escalation.
Responsibilities
- Greet prospects and qualify them by covering all criteria, asking questions, and utilizing completed guest cards.
- Prepare move-in packages and lease paperwork.
- Immediately record telephone and in-person visits on appropriate reports, and file and maintain guest cards according to established procedures.
- Inspect model units and available market-ready units, and communicate related service needs to the Community Manager.
- Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
- Update the availability report and process applications for approval, including credit checks and rental-history checks; submit processed applications to the Community Manager for approval.
- Assist in monitoring renewals, and distribute and follow up on renewal notices.
- Monitor advertising effectiveness and gather and file information about market competition in the area.
- Represent the company professionally at all times.
- Accept rental payments and promptly give them to the Assistant Community Manager.
- Type leases, complete appropriate paperwork, and accurately and timely input information into the Yardi system; review leases with the Community Manager before obtaining signatures.
- Assist the management team with other tasks as required.
- Consistently implement community policies.
Desired Qualifications
- Bilingual ability in Spanish is a plus.
Valiant Residential is a residential property-management company focused on multifamily communities. Its teams oversee leasing, resident service, maintenance, marketing, and day-to-day property operations. The company works with owners and investment partners to manage community performance and resident experience. Valiant provides third-party multifamily management, with on-site and regional teams balancing resident experience, occupancy, physical asset upkeep, compliance, marketing, and financial performance across communities with different owners and market positions.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A