Full-Time

Strategic Customer Success Manager

Posted on 11/7/2025

Vouched

Vouched

51-200 employees

AI-powered digital identity verification platform

Compensation Overview

$140k - $180k/yr

+ OTE

Remote in USA

Remote

Remote role; must be based in the US with US work authorization.

Category
Sales & Account Management (1)
Required Skills
SQL
REST APIs
Looker
Snowflake
Requirements
  • 5+ years in customer success, technical account management, or a related role within a B2B SaaS startup environment
  • Proven ability to drive revenue expansion and retention in a book of business with high account volume
  • Technical proficiency: Comfort with SQL (Snowflake preferred)
  • Technical proficiency: Ability to understand and apply developer documentation and APIs
  • Technical proficiency: Experience reproducing, triaging, and documenting technical issues
  • Strong commercial acumen: consultative selling, strategic account planning, and executive stakeholder management
  • Excellent communication skills for engaging both technical and business audiences
  • Organized and execution-focused, able to juggle multiple priorities in a fast-paced environment
  • Remote working environment
  • Based in the United States (US work authorization required)
Responsibilities
  • Expand revenue within accounts through upselling and cross-selling, meeting or exceeding quarterly growth targets
  • Retain customers through proactive engagement, churn-risk management, and executive-level relationship building
  • Develop account strategies tailored to customer goals, scaling from SMB to enterprise
  • Run SQL queries (Snowflake or similar) to analyze usage data, investigate issues, and generate customer insights
  • Develop expertise in developer documentation and API references, guide customers through basic API integrations, and manage customer implementations
  • Triage bugs by reproducing issues, gathering logs/data, and escalating with clear documentation to engineering
  • Serve as the first line of defense on technical support before escalating to engineering
  • Lead QBRs and manage a high-volume book of business across multiple industries, balancing touchpoints and prioritization effectively
  • Project manage onboarding and ongoing initiatives, ensuring customers launch successfully and achieve ROI quickly
  • Act as the voice of the customer, providing structured feedback to product, engineering, and leadership
  • Collaborate cross-functionally with sales, product, and marketing to streamline customer success processes
Desired Qualifications
  • Based in Pacific Standard Time or Mountain Standard Time time zone
  • Experience with and interest in the MCP, agent to web or A2A protocols, or other areas around agent operability
  • Experience in the identity verification space, fraud, fintech, or healthcare technology space
  • Equity compensation
  • Remote working environment
  • Self-managed paid time off
  • 11+ annual company holidays
  • 401k
  • Health Care Benefits: Medical, Vision, Dental
  • Wellness Benefits: EAP, LifeHealth Online, One Medical, Perkpot
  • Parental Leave
  • Pay scale: 140k-180k OTE
  • This is a remote role - however, you must be based in the US (US work authorization required)

Vouched provides digital identity verification for businesses by using AI and computer vision to confirm customer identities online. It analyzes biometric and document data, including ID verification and liveness checks, while protecting data with AES-256 and TLS. Its pricing is subscription-based with usage metrics tied to successful verifications, making revenue align with the value delivered. The goal is to offer a scalable, secure, and efficient verification process for industries like automotive, eCommerce, and finance while helping brands prevent fraud and stay compliant.

Company Size

51-200

Company Stage

Series A

Total Funding

$32.6M

Headquarters

Seattle, Washington

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Agentic commerce adoption accelerating as AI agents reach 16% of web traffic.
  • Mobile driver's license verification emerging revenue stream as states rollout digital IDs.
  • MCP-I open standard donation positions Vouched as trusted infrastructure layer.

What critics are saying

  • Onfido and Jumio capture financial services clients through aggressive pricing.
  • Open-sourcing MCP-I enables competitors to adopt KYA standards without licensing.
  • AWS or Google Cloud launch native KYA services, bundling free for cloud customers.

What makes Vouched unique

  • Know Your Agent framework establishes Vouched as agentic AI identity standard-setter.
  • 99% verification accuracy with 20+ proprietary fraud models across 500+ ID types.
  • Epic MyChart integration automates healthcare identity verification at IAL2 standards.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Remote work

Stock options

Flexible PTO

Comprehensive Insurance

401(k)

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

-4%

2 year growth

0%
PR Newswire
Mar 25th, 2026
Wink and Vouched partner to deliver biometric proof of personhood for agentic commerce.

Wink and Vouched partner to deliver biometric proof of personhood for agentic commerce. PR Newswire Today at 6:31am PDT Integration brings Wink's multi-modal biometric authentication and scoped credential binding into Vouched's Know Your Agent workflow, enabling verifiable human intent and payment authorization for AI agent-driven transactions PLANO, Texas, March 25, 2026 /PRNewswire-PRWeb/ - Wink, the AI-powered biometrics as a service open payments platform, and Vouched, a leader in digital identity verification (IDV) and Know Your Agent (KYA) infrastructure, today announced a strategic integration that embeds Wink's proof-of-personhood technology directly into Vouched's agent creation and authorization workflow. The integration establishes a verifiable, biometrically anchored chain of human consent for AI agent-driven transactions - addressing one of the most critical unsolved challenges in agentic commerce. "Know Your Agent is the next frontier of digital identity. Wink's biometric depth transforms KYA from agent-level authorization into human-anchored authorization. That distinction is everything," said Peter Horadan, CEO of Vouched. As AI agents become capable of booking travel, making purchases, managing accounts, and executing financial transfers autonomously on behalf of consumers, the identity frameworks built for human-to-system authentication are proving structurally insufficient. Traditional proof-of-ownership mechanisms - OTPs, passkeys, hardware tokens - confirm that a credential was used. They cannot confirm that a living, consenting human authorized the action. The gap exposes enterprises to agent hijacking, unauthorized transactions, prompt injection fraud, and growing regulatory scrutiny over who is accountable when an agent acts. Through the Wink and Vouched integration, when a user creates or activates an AI agent inside Vouched's workflow, Wink's multi-modal biometric authentication, including real-time liveness detection across face, palm, and voice, is invoked to confirm the identity and intent of the authorizing human. At the moment of authorization, Wink's platform queries the user's biometric profile to retrieve bound credentials and surface them in the agent's authorization context. These can include payment tokens pre-scoped to a specific merchant and transaction amount, government-verified identity, loyalty accounts, and membership status - giving the agent exactly the financial authority its user intended, and nothing more. The entire authorization event is logged with biometric, behavioral, and intent signals, creating a tamper-evident audit trail that propagates through multi-agent architectures - providing the compliance and fraud evidence that enterprises and regulators will increasingly require as agentic commerce scales. "Know Your Agent is the next frontier of digital identity. Wink's biometric depth transforms KYA from agent-level authorization into human-anchored authorization. That distinction is everything," said Peter Horadan, CEO of Vouched. "Agentic commerce is the new frontier of checkout - and it needs a new frontier of trust," said Amitaabh Malhotra, Chief Sales & Marketing Officer, Wink. "Our partnership with Vouched means every agent action can be anchored to a verified human, with the credentials and scoped payment authorization to match. This is what Know Your Agent actually requires." A key element of the integration is scoped payment authorization. Rather than granting an agent broad access to a payment method, Wink's credential binding model allows users to authorize a specific payment token at the moment of agent creation - bounded by merchant, amount, and use case. This is the difference between giving an agent a credit card and giving an agent a signed, parameterized payment authorization. Wink and Vouched are making that precision a first-class, native capability of agentic commerce infrastructure. The integration is available to enterprise customers and development partners today. Merchants, platforms, and enterprises interested in deploying human-authorized agentic commerce capabilities are invited to contact Wink or Vouched to arrange a demonstration. ABOUT WINK Wink connects commerce with identity as the industry's first multi-factor biometric and AI platform, combining face, palm, voice, and device recognition to help businesses securely and instantly recognize customers across every channel. Built for privacy and security, Wink's biometric technology enables faster checkout, reduced fraud, and more personalized experiences without reliance on passwords, cards, or devices. In 2025, Wink was recognized by Javelin Strategy & Research as Best in Class for Biometrics-as-a-Service, reflecting its role in advancing biometric payments and authentication. In addition to the industry-leading Biometric platform, Wink also operates a fully PCI Level 1 and SOC2 compliant Payment Gateway and Network business which has been adopted by top-tier ISOs and Fintechs, performing hundreds of millions of transactions every year. Learn more at www.wink.cloud ABOUT VOUCHED Vouched is a leading digital identity verification platform serving healthcare, financial services, automotive, and agentic AI verticals. Vouched is the creator of the Know Your Agent (KYA) framework and the MCP-I open specification for agentic identity, donated to the Decentralized Identity Foundation. Vouched verifies identities in under 10 seconds with 99% accuracy, using 20+ proprietary fraud models and 98% global ID coverage. Vouched is ranked No. 2 on the 2024 Deloitte Technology Fast 500, a 2025 FinTech Breakthrough Award winner for Best Identity Verification Solution, and a 2025 Inc. 5000 honoree. For more information, visit vouched.id. Media Contact SOURCE Wink This is a paid placement. For further inquiries, please contact PR Newswire directly.

Crypto Reporter
Mar 19th, 2026
Vouched wins "Identity Verification Solution of the Year" Designation in 2026 FinTech Breakthrough Awards Program.

Vouched wins "Identity Verification Solution of the Year" Designation in 2026 FinTech Breakthrough Awards Program. Prestigious Annual Awards Program Celebrates a Decade of Recognizing the World's Most Innovative Financial Technology Companies SEATTLE-(BUSINESS WIRE)-Vouched, the leading provider of identity verification solutions, today announced that it has been selected as winner of the "Identity Verification Solution of the Year" award in the 10th annual FinTech Breakthrough Awards program conducted by FinTech Breakthrough, an independent market intelligence organization that recognizes the top companies, technologies and products in the global FinTech market today. This follows Vouched's "Best Identity Verification Solution" award win in 2025 and underscores the company's accelerating momentum and technological leadership. Vouched's AI-powered identity verification (IDV) solution applies multiple AI models and robust data checks simultaneously, enabling financial services institutions to onboard legitimate customers while blocking fraudulent activities in real-time. With Enhanced ID Capture and Extraction, live video is utilized for accuracy, and customizable risk models adjust verification thresholds for unique use cases. The Identity Proofing and Corroboration feature verifies identities across diverse user groups and maintains compliance with KYC and AML regulations. "Winning this award two years running validates the innovation our team is driving," said Peter Horadan, CEO of Vouched. "The identity landscape is transforming - from Mobile Driver's Licenses to AI agents acting on behalf of people online. Vouched is building the trust infrastructure for this new era, and we're proud to be recognized leading that charge." Since its 2025 award, Vouched has expanded into agentic identity with its Know Your Agent (KYA) suite and Agent Checkpoint, a full platform for AI agent identification and permissioning for website operators, with Agent Detect providing real-time AI agent detection, while Agent Govern enables agent permissioning via MCP-Identity (MCP-I). The suite also includes KnowThat.ai, a community-driven agent trust directory. Together, these tools enable organizations to detect, govern, and build trust with AI agents operating on their platforms. "Vouched's AI-powered IDV helps financial services companies mitigate fraud, ensure compliance, and deliver seamless user experiences," said Steve Johansson, Managing Director, FinTech Breakthrough. "Vouched delivers next-generation visual identity verification that combines cutting-edge AI with biometric intelligence, all designed to stop fraud before it starts, while keeping the user experience fast and intuitive. Congratulations on winning 'Identity Verification Solution of the Year.'" The FinTech Breakthrough Awards is the premier awards program founded to recognize the FinTech innovators, leaders and visionaries from around the world in a wide range of categories, including Digital Banking, Personal Finance, Cryptocurrencies, Lending, Payments, Investments, RegTech, InsurTech and more. The 2026 program represents a milestone year, reflecting a decade of spotlighting the companies driving measurable innovation across the global financial technology ecosystem. About Vouched Vouched is pioneering the future of identity verification by delivering technology that quickly and securely validates the identities of both AI agents and humans. The recognized leader in identity verification for healthcare, Vouched has expanded its capabilities across financial services, automotive, and other industries. Vouched is writing the next chapter of the CISO playbook to take advantage of digital IDs and to identify software agents. Each month, Vouched verifies millions of identities with unmatched speed, accuracy, and regulatory compliance-accelerating trust in an increasingly digital world. About FinTech Breakthrough Part of Tech Breakthrough, a leading market intelligence and recognition platform for technology innovation and leadership around the globe, the FinTech Breakthrough Awards program is devoted to honoring breakthrough innovation in Financial Technologies and Services companies and products. The FinTech Breakthrough Awards provide public recognition for the standout achievements of FinTech companies and products in categories that include Payments, Personal Finance, Cryptocurrency, Wealth Management, Fraud Protection, Banking, Lending, RegTech, InsurTech and more. For more information visit FinTechBreakthrough.com. Tech Breakthrough LLC does not endorse any vendor, product or service depicted in its recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organization and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose.

Biometric Update
Mar 17th, 2026
Vouched, Epic join forces to streamline patient identity verification.

Vouched, Epic join forces to streamline patient identity verification. Fraud detection company Vouched has announced a new integration that connects its healthcare-focused identity verification system with Epic's software toolbox, specifically within the MyChart category. The goal is to make patient identity verification faster, smoother, and more secure. For healthcare facilities already using Epic, this integration means they can now offer more reliable account creation, recovery, and ongoing access, all while reducing the risk of identity fraud and cutting down on administrative workload, according to an announcement. The solution is now listed in the Epic Showroom and is built to meet IAL2 standards, a widely recognized benchmark for identity assurance. Vouched's software was approved for integration with Epic's toolbox last year, while the toolbox was still in development. Now that the integration has been completed, it will ensure automated identity verification workflows for both web and mobile versions of MyChart. In the past, these processes often required manual help from patient support staff. With the new system in place, patients can verify their identity on their own during sign-up, by using their government-issued ID and a selfie, helping to lower the risk of fraud and improve the overall experience. The benefits go beyond convenience, the announcement mentions. Healthcare organizations using the integrated verification system can also expect fewer calls to help desks, less duplication of patient records, stronger protection of personal health information, and faster delivery of care. "For health systems looking to advance digital access and build patient trust, verified identity is a critical foundation," said Peter Horadan, CEO of Vouched. "Our integration with Epic's MyChart offers a simple, secure way for healthcare organizations to ensure every patient interaction begins with confidence." During account creation or recovery with the integrated system, patients can simply use the Vouched app to take a photo of their government-issued ID and a quick selfie. The system then verifies their identity in real time, making the process seamless and user-friendly. As digital healthcare continues to expand, streamlined identity verification is becoming more important than ever. With rising concerns over data breaches and medical identity theft, solutions like this, experts say, can help ensure that the right patient gets the right care in a quicker and more secure manner. Last year, Vouched introduced a know your agent (KYA) biometric software to detect AI agents online. Article topics. Latest biometrics news. Mar 24, 2026, 1:23 pm EDT Digital identities created with the open-source MOSIP platform are being used by a growing number of people across an expanding... Mar 24, 2026, 1:07 pm EDT New biometric training data and open source fingerprint quality assessment software has been released by NIST to help improve the... Mar 24, 2026, 6:37 am EDT Digital public infrastructure is showing its merits on the ground. DPI may have begun as abstract policy but countries across... Mar 24, 2026, 6:26 am EDT Brazil's data watchdog has published preliminary guidelines for adopting age-assurance technology to restrict underage users from products and services. The... Mar 23, 2026, 9:20 pm EDT House Republicans revived federal child online safety legislation, but in doing so they stripped out the provision that gave the... Mar 23, 2026, 6:23 pm EDT The Centers for Medicare & Medicaid Services (CMS) wants to modernize data for patients in the U.S. Speaking to Healthcare...

Business Wire
Mar 16th, 2026
Vouched launches automated patient identity verification app for Epic MyChart

Vouched has launched its automated identity verification application in the Epic Toolbox Identity Verification for MyChart category. The integration enables health systems using Epic software to verify patient identities within MyChart's website and mobile app, supporting secure account creation and recovery whilst reducing fraud and administrative costs. The application uses biometric identity proofing, allowing patients to verify their identity using a government-issued ID and selfie. This automates MyChart enrollment workflows, reducing call centre volumes and helping prevent duplicate medical records whilst protecting patient data. Epic introduced the category to establish recommended connection practices for integrations based on IAL2 standards. The Vouched integration provides a vendor-supported solution without requiring custom development. Vouched verifies millions of identities monthly across healthcare, financial services and automotive sectors.

The Associated Press
Mar 5th, 2026
Vouched donates MCP-I identity framework to DIF to advance trust and security for AI agents

Vouched has donated the Model Context Protocol – Identity (MCP-I) framework to the Decentralized Identity Foundation to establish open standards for AI agent verification. The protocol addresses how services can determine which agent is acting, who authorised it, and what it can do. MCP-I extends Anthropic's Model Context Protocol by introducing an identity and delegation layer using Decentralized Identifiers and Verifiable Credentials. This enables cryptographically secure verification of AI agents and their human principals without requiring prior coordination between parties. The DIF Trusted AI Agents Working Group will now steward MCP-I's development through a dedicated task force. The framework offers three implementation tiers, from foundational support using existing identifiers to enterprise-grade lifecycle management. Early demonstrations have shown MCP-I enabling verified AI agents to complete purchases securely whilst maintaining accountability.

INACTIVE