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Chat Platform Specialist
Confirmed live in the last 24 hours
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
Customer Service
  • BA/BS required
  • 2-4 years of experience working with digital customer contacts and/or customer service operations
  • Analytical and capable of making data-driven decisions
  • Self-starter with outstanding organizational skills and ability to track multiple project deliverables with minimal direction
  • Demonstrated ability to influence and build strong relationships across multiple levels of the organization
  • Demonstrated ability to communicate with a broad cross-functional audience and influence and persuade members at all levels
  • Strong written and verbal communication skills
  • Comfortable working in a fast paced business and adapting to changing business needs in an agile environment
  • Understand emerging trends across the digital landscape and provide thought leadership to innovate the way we service our agents and customers
  • Support chat/messaging system outside normal business hours for ad-hoc requests and system outages
  • Create agent efficiencies by utilizing existing and new platform functionality (smart response/assist/compose)
  • Partner with our platform vendor(s). Understand, and influence their product roadmaps, be the expert on the features and capabilities enabled
  • Collaborate with key internal and external partners including training & enablement, quality assurance, workforce management and contact center operations to build digital experiences that enhance the agent experience
  • Drive automation of repeatable processes for agents
Desired Qualifications
  • Experience with a Saas Customer Engagement Platform Sprinklr experience is a plus

501-1,000 employees

Home security company
Company Overview
Simplisafe wants to make home security accessible to everyone
  • Health Insurance - A comprehensive plan provides peace of mind for you and your family.
  • Employee assistance program - Help through the difficult situations that come up at work and at home.
  • Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.
  • 401(k) - Saving for your future in the present.
  • Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.
  • Life and disability insurance - Coverage for when you need it most.
Company Core Values
  • Customer obsessed
  • Aim High
  • No Ego
  • One Team
  • Life As We Climb
  • Lean & Nimble