Chat Platform Specialist
Confirmed live in the last 24 hours
Dorchester, Boston, MA, USA
- BA/BS required
- 2-4 years of experience working with digital customer contacts and/or customer service operations
- Analytical and capable of making data-driven decisions
- Self-starter with outstanding organizational skills and ability to track multiple project deliverables with minimal direction
- Demonstrated ability to influence and build strong relationships across multiple levels of the organization
- Demonstrated ability to communicate with a broad cross-functional audience and influence and persuade members at all levels
- Strong written and verbal communication skills
- Comfortable working in a fast paced business and adapting to changing business needs in an agile environment
- Understand emerging trends across the digital landscape and provide thought leadership to innovate the way we service our agents and customers
- Support chat/messaging system outside normal business hours for ad-hoc requests and system outages
- Create agent efficiencies by utilizing existing and new platform functionality (smart response/assist/compose)
- Partner with our platform vendor(s). Understand, and influence their product roadmaps, be the expert on the features and capabilities enabled
- Collaborate with key internal and external partners including training & enablement, quality assurance, workforce management and contact center operations to build digital experiences that enhance the agent experience
- Drive automation of repeatable processes for agents
- Experience with a Saas Customer Engagement Platform Sprinklr experience is a plus
Home security company
Simplisafe wants to make home security accessible to everyone
- Health Insurance - A comprehensive plan provides peace of mind for you and your family.
- Employee assistance program - Help through the difficult situations that come up at work and at home.
- Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.
- 401(k) - Saving for your future in the present.
- Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.
- Life and disability insurance - Coverage for when you need it most.
Company Core Values
- Customer obsessed
- Aim High
- No Ego
- One Team
- Life As We Climb
- Lean & Nimble