Full-Time
Customer Service Representative
WaFd Bank
Regional bank for personal & business needs
Compensation Overview
$18 - $19.47/hr
Globe, AZ, USA
In Person
 Customer Experience & Support (1) |
|---|
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- A high school diploma or approved equivalent is required.
- Basic math skills, 10-key, and keyboarding proficiency are required.
- Proficiency in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook is required.
- Well-developed smartphone and digital channel skills are required.
- Previous work in retail, consumer service delivery, or client relations is required.
- Candidates must adhere to bank policies and procedures designed to comply with Federal regulations, including the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
- Candidates must demonstrate attention to detail, accurate service, organization, communication skills, and a personable attitude.
- Candidates must be able to use multiple computer systems and adapt to change.
- Provide a positive first impression in the branch through friendly and courteous service.
- Perform efficient and accurate banking transactions.
- Serve clients and build rapport and relationships with them.
WaFd Bank is a regional bank serving personal, business, and commercial customers across nine western states through branches and digital banking. It offers checking and savings accounts, home loans, business and SBA lending, commercial real estate financing, and mobile banking with fee-free ATMs. What sets WaFd Bank apart is its community-focused, branch-based service model, recognized by Forbes as a Best-in-State Bank. The goal is to be a trusted local bank helping individuals and businesses reach their financial goals.
Company Size
N/A
Company Stage
IPO
Headquarters
Seattle, Washington
Founded
1917
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Simplify's Take
What believers are saying
- July 16, 2026 EPS rose to $0.84 as net income reached $66.1 million.
- Net interest income climbed to $181 million in Q3 fiscal 2026, despite rate pressure.
- The board added Erin Hill on March 2, 2026, strengthening audit and governance oversight.
What critics are saying
- A $54 million C&I borrower stayed nonaccrual in July 2026, awaiting sale by September.
- June 2026 NPAs hit $136 million, with higher C&I stress and $54 million exposure.
- Regional-bank spreads and digital competitors squeeze WaFd's plain-vanilla model if deposit costs rise.
What makes WaFd Bank unique
- WaFd Bank's 200-plus branches across nine Western states anchor local relationship banking.
- July 2026 SBA Preferred Lender status speeds small-business approvals and deepens originations.
- Brent Beardall's community-first franchise pairs deposits, treasury management, and commercial lending.
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Benefits
Health Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Company Match
Paid Parental Leave
Life Insurance
Long-term Disability
Tuition Reimbursement
Employee Assistance Programs
Pre-tax Health and Dependent-Care Spending Plans
Stock Options
Bonus Programs
Company News
WaFd Bank donates $100,000 to American Red Cross to support Spokane and Eastern Washington wildfire relief. SEATTLE-(BUSINESS WIRE)-WaFd, Inc. (Nasdaq: WAFD) (the "Company"), the parent company of WaFd Bank, announced today a $100,000 donation to the American Red Cross of the Greater Inland Northwest to support disaster relief and recovery efforts following the devastating wildfires that have impacted the Inland Northwest, Spokane County and surrounding communities. WaFd Bank donates $100,000 to American Red Cross to support Spokane and Eastern Washington wildfire relief share. The donation will help the Red Cross provide emergency shelter, meals, relief supplies, health services and recovery assistance for individuals and families displaced or affected by the fires. "Spokane and Eastern Washington are home to so many of our employees, clients and nonprofit partners," said Brent Beardall, President and Chief Executive Officer of WaFd Bank. "These fires have had a profound impact on people and neighborhoods we know well. Our hearts are with everyone affected, and we are committed to standing alongside our community during this difficult time. We hope this contribution helps provide immediate relief while supporting the long road to recovery." WaFd Bank has served the Spokane and Eastern Washington regions for decades and remains committed to helping communities recover after disasters. The bank is working with local nonprofit partners and community leaders to identify additional ways to support recovery efforts as soon as rebuilding begins. "The American Red Cross is providing critical services to families who have lost homes, been displaced or are facing tremendous uncertainty," Beardall said. "We are grateful for their leadership and the compassion they bring to every disaster response. Supporting organizations that are on the front lines is one of the most meaningful ways we can help our neighbors recover." The American Red Cross responds to disasters of all sizes by providing emergency shelter, food, emotional support and recovery resources to those in need. Donations help ensure the organization can continue delivering lifesaving assistance during emergencies and throughout the recovery process. WaFd Bank encourages individuals and businesses that are able to join in supporting wildfire relief efforts by donating to the American Red Cross or other trusted organizations serving affected communities. About WaFd Bank: WaFd Bank is a full-service commercial bank headquartered in Seattle and traded on the Nasdaq under the symbol WAFD. Founded in 1917, the bank operates more than 200 branches across nine western states and provides lending, deposit, treasury management and financial services to consumers, businesses and commercial clients. WaFd Bank is committed to building strong relationships, supporting local communities and helping individuals and businesses achieve financial success. For more information, visit wafdbank.com. Contacts. Media Contact: Brad Goode SVP, Chief Marketing & Communications Officer WaFd, Inc. 425 Pike Street, Seattle, WA 98101 [email protected] (206) 626-8178 Kristi Ellefson Marketing Communication and Foundation Manager WaFd, Inc. 425 Pike Street, Seattle, WA 98101 [email protected] (206)-349-7292 More News From WaFd, Inc. SEATTLE-( BUSINESS WIRE )-WaFd, Inc. (Nasdaq: WAFD): Q3 Highlights $66 Million $0.84 0.96% 11.0% Net Income Diluted Earnings per Common Share Return on Average Assets Return on Tangible Common Equity1 "WaFd delivered strong results in the third quarter of fiscal 2026, with healthy growth in earnings, loans, and equity. Earnings per share increased 15% year-over-year and 2% compared to the March quarter. While overall loans outstanding grew modestly for the quarter, net loans in o... SEATTLE-( BUSINESS WIRE )-Today, the Board of Directors of WaFd, Inc. (Nasdaq: WAFD) (the "Company"), announced a regular cash dividend of 27 cents per share. The dividend will be paid June 5, 2026, to common shareholders of record as of May 22, 2026. This will be the Company's 173rd consecutive quarterly cash dividend. WaFd, Inc. is the parent company of WaFd Bank, a federally insured Washington state chartered commercial bank that operates branches in Washington, Oregon, Idaho, Utah, Nevada,... SEATTLE-( BUSINESS WIRE )-WaFd, Inc. (Nasdaq: WAFD): Q2 Highlights $66 Million $0.82 0.96% 10.8% Net Income Diluted Earnings per Common Share Return on Average Assets Return on Tangible Common Equity1 "Uncertainty seems to be its new reality, not just in the banking sector, but also in the broader global context. Its strong foundation enabled Business Wire, Inc. to deliver for its customers even during uncertain times. During the quarter, Business Wire, Inc. executed on its strategic plan and grew its active loa...
WaFd Bank shares fell 3.1% despite reporting first-quarter results that beat Wall Street expectations. The regional bank posted revenue of $197.4 million, up 10% year-over-year, and adjusted earnings per share of $0.83, exceeding the $0.75 analyst consensus. Key metrics including net interest income and net interest margin came in stronger than anticipated. However, the positive quarterly performance was overshadowed by investor concerns about the bank's longer-term growth trajectory. Analysts noted the bank's modest revenue growth over the past five years and forecast potential demand weakness over the next 12 months. The shares closed at $38.12, near their 52-week high of $39.32.
WaFd (WAFD) reports Q3 earnings: what key metrics have to say. 2026.07.16 16:00 (GMT-7) For the quarter ended June 2026, WaFd (WAFD) reported revenue of $205.52 million, up 10.3% over the same period last year. EPS came in at $0.81, compared to $0.73 in the year-ago quarter. The reported revenue compares to the Zacks Consensus Estimate of $198.87 million, representing a surprise of +3.34%. The company delivered an EPS surprise of -1.22%, with the consensus EPS estimate being $0.82. While investors scrutinize revenue and earnings changes year-over-year and how they compare with Wall Street expectations to determine their next move, some key metrics always offer a more accurate picture of a company's financial health. Since these metrics play a crucial role in driving the top- and bottom-line numbers, comparing them with the year-ago numbers and what analysts estimated about them helps investors better project a stock's price performance. Here is how WaFd performed in the just reported quarter in terms of the metrics most widely monitored and projected by Wall Street analysts: Total Non-performing Assets: $135.75 million versus the two-analyst average estimate of $128.69 million. Net charge-offs average loans: 0% compared to the 0.1% average estimate based on two analysts. Efficiency Ratio: 53.7% versus the two-analyst average estimate of 55.8%. Total Non-accrual loans: $127.57 million versus the two-analyst average estimate of $120.56 million. Net Interest Margin: 2.8% versus the two-analyst average estimate of 2.8%. Average balance - Total interest-earning assets: $25.87 billion compared to the $25.56 billion average estimate based on two analysts. Total noninterest income: $24.18 million versus the two-analyst average estimate of $20.16 million. Net Interest Income: $181.34 million versus $178.53 million estimated by two analysts on average. Shares of WaFd have returned +6% over the past month versus the Zacks S&P 500 composite's +0.5% change. The stock currently has a Zacks Rank #4 (Sell), indicating that it could underperform the broader market in the near term. Zacks' Research chief names "stock most likely to Double" Its team of experts has just released the 5 stocks with the greatest probability of gaining +100% or more in the coming months. Of those 5, Director of Research Sheraz Mian highlights the one stock set to climb highest. This top pick is a little-known satellite-based communications firm. Space is projected to become a trillion dollar industry, and this company's customer base is growing fast. Analysts have forecasted a major revenue breakout in 2025. Of course, all its elite picks aren't winners but this one could far surpass earlier Zacks' Stocks Set to Double like Hims & Hers Health, which shot up +209%. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report
2026 Garland Chamber Business Expo a super success. The Garland Chamber's 2026 Business Expo was a tremendous success, bringing together more than 200 attendees for an afternoon of networking, community engagement, and business discovery. Guests had the opportunity to learn more about the many businesses and organizations that help make Garland a vibrant place to live, work, and do business. This year's expo embraced a fun superhero theme, with exhibitors showcasing their creativity through eye-catching displays. Congratulations to WaFd Bank, which was voted Best Decorated Booth by attendees for its outstanding themed exhibit. "The 2026 Business Expo exceeded our expectations and truly showcased the strength, diversity, and collaborative spirit of Garland's business community," said Liza Ceniceros, Vice President of Programs & Events. "Seeing more than 180 attendees connect with local businesses, while our exhibitors embraced the superhero theme with such enthusiasm, made this one of our most engaging expos yet. We are grateful to our sponsors, exhibitors, and attendees who helped make this event such a success." A special thank you goes to our sponsors whose support helped make the event possible: * Presenting Sponsor: Randall Reed's Planet Ford 635 * Swag Sponsor: Shayla Boles, GEICO * Entertainment Sponsor: Segra Attendees also enjoyed food provided by Tavern on the Square, which served hamburgers, hot dogs, and pizza. The Chamber extends its sincere appreciation to all of our exhibitors for their participation and commitment to showcasing their businesses and services: Thank you to everyone who attended, exhibited, sponsored and volunteered. The 2026 Business Expo highlighted the incredible businesses and organizations that continue to drive Garland's growth and success, and we look forward to an even bigger event next year. What Attendees Had to Say Attendees and exhibitors alike praised the event for its networking opportunities, engaging atmosphere, and diverse mix of businesses. "The DJ/music was great. I also enjoyed the variety of exhibitors - learning about the different services they offered. Some of the services they offer will be good for our students." - Vanessa Avery, Dallas College "Great to have a booth and interact with business owners to build my network." - John Sipe, Segra "Really appreciate the variety of exhibitors." - Nicole Burton, Garland Public Libraries "The networking and feedback from some of the businesses in Garland." - Melissa Perez, Visit Garland "It was great networking!" - Amy Medford, Firewheel Town Center Featured member. Craeveable Chicken Finger Meals! 520 N. Glenbrook Dr. Garland, TX 75040 (C) 2026 Garland Chamber of Commerce
WaFd Bank raised $120 million in a Series C round led by Ribbit Capital, valuing the company at $1.45 billion. The pre-revenue startup is developing artificial intelligence systems focused on advanced mathematical reasoning to eliminate hallucinations. Founded in 2023 by Robinhood CEO Vlad Tenev, Harmonic's flagship model Aristotle requires outputs in Lean4 programming language for verification. The model achieved top performance at the International Mathematical Olympiad in July alongside Google and OpenAI. The company has raised $295 million across three rounds in 14 months. Sequoia and Kleiner Perkins participated, with Emerson Collective joining as a new backer. Funding will support computing power for model training, targeting safety-critical industries including aerospace and finance.