Part-Time
Patient Coordinator
QuickCare Plus
Updated on 8/23/2026
Bronson Methodist Hospital
Southwest Michigan health system
No salary listed
Battle Creek, MI, USA
In Person
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Microsoft Office
Inventory Management
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
- A high school diploma or general education degree (GED) and 6–12 months of experience are required.
- Strong communication, interpersonal, customer relations, computer, typing, and clerical skills are required.
- The role requires the ability to concentrate, handle multiple priorities in stressful situations, prioritize and organize work, and maintain strong attention to detail.
- The role requires considerable standing or walking, regular lifting of objects weighing 20 pounds or less, and assisting with heavier patient-lifting and moving tasks.
- Proficiency in Microsoft Office applications, including Microsoft Word and Microsoft Excel, is desired.
- The employee must maintain patient and organizational confidentiality and comply with applicable laws, regulations, safety policies, the Code of Ethics, and organizational procedures.
- The employee must use proper body mechanics, safe work practices, patient transfer or lifting devices, and personal protective equipment when necessary.
Responsibilities
- Perform reception duties by greeting and helping patients, visitors, callers, and other departments or offices.
- Schedule appointments in person or by telephone, coordinate schedules, and maintain physician schedules in the MedAxxis practice-management system.
- Serve as a liaison between patients and medical support staff and coordinate patient-care issues with other departments.
- Notify providers of patient arrivals, review service delivery against schedules, and communicate service delays.
- Answer, screen, and direct telephone calls, take messages, provide information, and assist callers in resolving problems when possible.
- Pull and file patient charts, physician reports, laboratory results, correspondence, and other medical records.
- Verify that pertinent tests and laboratory results are available, access Power Chart for missing results, and reschedule appointments when necessary while documenting the reason.
- Pull new-patient information from Power Chart for entry into MedAxxis and use Mosaiq to identify new patients.
- Check patients in and out, verify and update medical-record information, and provide required checkout paperwork.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Collect patient charges and copayments, follow up on payment plans, and cross-train to cover basic patient-billing inquiries.
- Call patients regarding no-shows, reschedule appointments, and forward no-show information to the practice biller.
- Maintain the reception area, patient lobby, work area, patient records, schedules, and office files in an orderly manner.
- Sort and deliver mail, medical records, and other correspondence according to office protocol.
- Perform clerical and word-processing duties, including preparing envelopes, forms, mass mailings, dictation distributions, photocopies, records, reports, and appointment materials.
- Compile data for reports and retrieve and prepare records or materials for departmental use.
- Requisition office supplies and small-equipment repair services; monitor inventory, place and expedite orders, verify receipts, and schedule equipment service and repairs.
- Maintain operations by following policies and procedures and reporting needed changes.
- Contact hospital personnel, physicians, and physician-office staff to resolve problems, clarify information, and provide first-line departmental support.
- Manage daily staff schedules, review and sign off on PTO requests before relaying them to the Clinical Operations Manager, and provide input for annual employee performance reviews.
- Prepare clinical and office supply orders or oversee the person performing that function.
- Support Patient-Centered Medical Home initiatives, regulatory-agency compliance, and office process-improvement activities.
- Assist the Clinical Operations Manager in prioritizing work, evaluating effectiveness, modifying activities, and maintaining physician schedules.
- Communicate with staff and the Clinical Operations Manager to coordinate front-office responsibilities and maintain service quality.
- Maintain a professional appearance and attitude, provide outstanding customer service, and perform related duties as assigned.
Desired Qualifications
- Training is available for Microsoft Office applications, including Microsoft Word and Microsoft Excel.
Bronson Methodist Hospital is a nonprofit health system serving southwest Michigan. The system provides hospital, primary, specialty, emergency, outpatient, rehabilitation, and community health services through regional care locations. It serves patients, families, clinicians, referring providers, and communities throughout southwest Michigan. Its operating model centers on coordinated hospitals and practices supported by clinical programs, technology, facilities, supply chain, and administration. Teams work across nursing, physicians, allied health, rehabilitation, technology, facilities, administration, and patient access. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.
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