Bookstore Supervisor - BNC Starbucks Licensee

Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.  We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.  Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work every week, year round for at least 30 hours each week as a full-time Supervisor in our BNC Starbucks Licensee Cafe. In the Cafe you will provide assistance to the management team, have oversight for team members within the cafe or store in the absence of upper management, greet customers, and increase customer loyalty while preparing drinks and food in a fast-paced academic environment.

Responsibilities

A Cafe Supervisor in our BNC Starbucks should support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver. As a BNC Starbucks Licensee Café Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service.  You will help train and oversee the daily work activity of team members in the Café.  You must be knowledgeable about cafe and store operations; provide outstanding customer service; help enforce loss prevention and safe food handling procedures; and ensure that the Café is maintained.

Expectations:

• Spend the majority of your time in the cafe delivering, coaching, and modeling exceptional customer service.
• Maintain a working knowledge of all café operations and assist in the preparation and serving of a variety of hot and cold food and drinks following prescribed recipes and techniques.
• Assist with assigning work and providing focused direction to café team members to ensure the set up and restocking of displays, wrap, label, date, and rotate food items for sale is executed daily.
• Help resolve customer issues and complaints and escalating to manager, when necessary.
• Operate equipment, troubleshoot breakdowns, maintain supplies and perform preventive maintenance.
• Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards.  Food handling or safety certification may be required in some locations.
• Replenish customer service stations, order/receive supplies or products, and take out trash.
• Assist with processing sales transactions. 
• Full-time positions require availability to work at least 30 hours on a weekly basis year round.  Schedules may be set or vary to meet the needs of the store.
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

Physical Demands:

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Connecticut Pay Transparency Information (Only applicable in Connecticut stores):Pay: Full-time BNC Starbucks Licensee Supervisor pay range $19.00/hour.

Benefits available include:

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits

Eligibility for each plan may Include a waiting period and may require the employee to enroll during a stated eligibility period.

COVID-19 Considerations:

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Prior supervisor or manager experience.
• High-energy, friendly personality, with strong communication skills to interact with a variety of people.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, organizational, and problem solving skills.
• Basic reading, writing and accounting skills required.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.