Senior Manager

About the Role

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we’ve seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world’s leading meal kit company, active in 16 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef’s Plate, Factor, and YouFoodz.

We are seeking a highly skilled and versatile Senior Manager, Operational Excellence to join our newest brand: Factor (factormeals.ca), a healthy, ready-to-heat meal delivery service. You will lead the Operational Excellence team for Factor Canada focusing on the development and implementation of a standard operating model as we scale our manufacturing operations nationally.  Reporting to the Associate Director, Special Operations you will work across all functions and teams within our business such as supply chain, production, culinary, quality, ops tech, etc. You will lead several projects at the same time, support core operations as needed, and proactively propose new projects and opportunities.

What you will be doing:

• Drive end-to-end value stream mapping, engage with the workforce, and collaborate with functional leaders to define a Continuous Improvement Program; own the management, prioritization and delivery of continuous improvement initiatives focusing on improving Safety, Quality, Productivity, On-time Delivery, and Team member engagement; Scope includes all site-operations functions: Cooking, Plating, Fulfillment, and Warehouse
• Lead the Factor Canada Operational Excellence team, focusing on the development and implementation of standard processes, tools and equipment; Continuous Improvement program management - leveraging DMAIC and change management best practices; and Operational knowledge management, training, and development
• Partner with the Global Stakeholders to define business and use cases for material management and production tools, systems, equipment and/or automation enhancements (collectively defined as CAPEX); Collaborate with Global Product Stakeholders and Local Stakeholders on the development, implementation and sustainment of CAPEX initiatives in Factor Canada production sites
• Create and maintain an engaging, collaborative, performance-focused work environment; promote a learning culture by facilitating knowledge sharing and training sessions and developing continuous improvement capability across the organization
• Develop and deliver communication and change management plans to internal and external stakeholders to identify and remove project implementation risks and roadblocks and effectively implement and sustain operational changes.
• All other duties, as assigned

At a minimum, you have: 

• 5+ years of project management experience in a Manufacturing and/or Supply Chain experience, targeted towards Continuous Improvement implementation
• preferably with a Bachelor’s and/or Master’s degree in Engineering, Business or a related field
• Strong understanding of OHS and Food Safety and its application in a warehouse and food manufacturing environment
• An authentic leader, who’s able to build strong relationships, clearly communicate and motivate, and drive accountability at all levels
• An effective collaborator, who empowers and enables others to share ideas, raises awareness, gets buy-in, and delivers fast and well-rounded solutions to complex problems
• A strong analytical problem solver that identifies and simplifies complex issues and drives rapid, focused, and data-driven solutions
• Energy, enthusiasm, and a can-do attitude. Used to working in a high pressure, fast-paced, and constantly changing environment
• Drive and self-motivation. We seek a leader who competes to win and have the burning desire to make a meaningful difference in our business and the lives of our employees
• Strong understanding of manufacturing and warehouse systems and controls
• Professional certifications and/or licenses with Lean Six Sigma preferred
• Willingness to travel up to 10% of the time

What you’ll get in return:

• Competitive salary and health benefits
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn and grow
• Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn’t quite match what you’re looking for, but you’d like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We’d love to hear from you!

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