Team Lead – Account Management
Autos & Entertainment
Posted on 3/14/2023
Los Angeles, CA, USA
Experience Level
Desired Skills
Customer Service
  • You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business
  • You have a min of 10+ years of Digital Advertising Account Management experience, and a min of 5+ years of management experience
  • You are a digital media leader and consultant and have a proven track record of success
  • You have strong agency and industry relationships
  • You have a deep understanding of the advertising landscape and expertise in account planning, strategy, and media buying within Direct & Programmatic environments
  • You have experience running a team where Data & Insights drive the direction of the business
  • You have the ability to gracefully translate client requests for internal cross-functional teams
  • You are meticulous and find solutions for clients while improving internal processes
  • You are highly motivated, entrepreneurial, upbeat, and willing to thrive in a high growth, fast-paced organization
  • You hold positive relationships with internal and external partner teams
  • You are an effective listener and a clear communicator
  • You have excellent problem-solving and negotiating skills
  • You are passionate about identifying and developing excellent customer service skills in others
  • You have experience working within CRMs, OMSs, ad servers and other digital media tech systems and platforms, and are experienced in tools like excel and PowerPoint
  • You will work with and report directly to the Director, North America Vertical Account Management to collaborate, strategize, shape, develop and evolve the Autos & Entertainment Account Management team to continually meet and exceed the needs and expectations of our partners
  • In close collaboration with the Sales Directors of these two verticals, you will build strategy and drive execution via outstanding customer service for some of the world's top brands and agencies
  • You will directly lead a team of Account Managers to support and drive revenue
  • You will be a guide on all responsibilities, processes and tools of the Account Management role and a demonstrated leader of the AM teams aligned to these verticals
  • Partner and deeply collaborate with Sales Leadership on key accounts needs, account planning exercises, QBRs, etc, and act as an operational point of contact and escalation resource for clients and internal teams
  • Provide team mentorship and coaching while delivering tailored solutions to client requests
  • Maintain and approve policy exception requests relating to Service Level Agreements, Compliance, Pricing, Makegoods, and more
  • Build a strong cross-functional network and conduct regular status meetings with the leaders of these teams to maintain alignment that supports the business
  • Lead the completion of AM team recurring tasks including pipeline hygiene, campaign pacing, production tracking, measurement outcomes and client billing
  • Assess and lead the interviewing, hiring and onboarding of talent
  • Identify needs and lead training for the AM team inclusive of role-specific, soft-skills, procedural and developmental curriculum
  • Provide bi-annual development talks to your team
  • Review and approve administrative tasks for each individual on your team

5,001-10,000 employees

Leading music and podcast streaming platform
Company Overview
Spotify's mission is to unlock the potential of human creativity — by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. Today, Spotify is the world’s most popular audio streaming subscription service with 406m users, including 180m subscribers, across 184 markets.
  • Extensive learning opportunities, through our dedicated team, GreenHouse
  • Global parental leave, six months off - fully paid - for all new parents
  • Flexible public holidays, swap days off according to your values and beliefs
  • Flexible share incentives letting you choose how you share in our success
  • All The Feels, our employee assistance program and self-care hub
  • Spotify On Tour, join your colleagues on trips to industry festivals and events
Company Core Values
  • Innovative: We move fast and take big risks
  • Sincere: We have no time for internal politics
  • Passionate: We revel in what we do
  • Collaborative: We recognize that we're all in this together
  • Playful: We don't take ourselves too seriously